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Call logs and voicemails not updating

Frequent Visitor

Call logs and voicemails not updating

This has been going on for awhile now, not working on any of my mobile devices. Two examples: Call log - I placed a call and was on hold with a company for as long as a half hour, yet NOTHING showed up in the log. Voicemail - have received calls which the log shows as "answered," with up to several mins listed, yet no voicemail shows up.
What's up with that? Used to work fine.