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App doesn’t respond

New Poster

App doesn’t respond

For the past three months I constantly have to restart my phone as my email app freezes and does not load email. How can I fix this? I’ve started a new email with google so I don’t have to use comcast app
Official Employee

Re: App doesn’t respond

 

Hi Megswee, I can assist you with getting your app to respond. Have you tried using the app on another device? Do you have any issues with your call logs or phone services online? 


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New Poster

Re: App doesn’t respond

Same thing. Freezes.  Won’t load new mail. Can’t delete anything in you inbox.  Can’t move around the different folders. Completely non responsive 

 

only thing you can do is delete the app, re download it and login. Works for a day or so, then freezes again. Happens on 2 iPads and 2 iPhones.  Happens on different WiFi’s- work and home.