Hi pjlamb. Have you tried to send email from the Xfinity Connect website: https://comca.st/36Fvndo ? Did that send successfully?
@pjlamb, thanks for letting us know this! We would love to take a further look into this on our end. Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
Our deepest apologies that you experienced that, but I am delighted to hear it is now working. Please be sure to reach out to us for any future issues or concerns. we're here to help.
Thanks for being the best part of Comcast!