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xfinitystream

Regular Visitor

xfinitystream

Keep getting the following message & error when trying to stream:

Sorry, we're having some trouble

XFINITY Stream is not available at the moment. Please try back soon.

(Error ftde.xact.3321.1107296356: FatalDrmError)

 

Error happens only with Firefox (Chrome is fine) and I haven't found any message with a solution.

Thanks.

Bronze Problem Solver

Re: xfinitystream


TechRookie wrote:

Keep getting the following message & error when trying to stream:

Sorry, we're having some trouble

XFINITY Stream is not available at the moment. Please try back soon.

(Error ftde.xact.3321.1107296356: FatalDrmError)

 

Error happens only with Firefox (Chrome is fine) and I haven't found any message with a solution.

Thanks.


Is DRM enabled in your FF? Enter aboutreferences#general in address bar and hit enter. Scroll down to "Digital Rights Management" and verify its enabled.

Regular Visitor

Re: xfinitystream

Yes it is.  

Bronze Problem Solver

Re: xfinitystream


TechRookie wrote:

Yes it is.  


Try un/reinstalling flash. Chrome has its own internal version with might explain why chrome works but ff doesn't.

Regular Visitor

Re: xfinitystream

That was the first thing I tried. Still no success.

New Poster

Re: xfinitystream

Sorry, we're having some trouble

Xfinity Stream is not available at the moment. Please try back soon.

(Error ftde.xact.3321.1107296356)

 

Now Chrome fails????

Expert

Re: xfinitystream


@oranthal wrote:

Sorry, we're having some trouble

Xfinity Stream is not available at the moment. Please try back soon.

(Error ftde.xact.3321.1107296356)

 

Now Chrome fails????


is it working now? 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Re: xfinitystream

Still not working
Expert

Re: xfinitystream


@mi13 wrote:
Still not working

which operating system are you using? are you watching on your computer monitors? are you on your home Wifi SSID not the xfinitywifi SSID?  are you in the USA?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).