Community Forum

xfinity stream wont load in google wont play sound in internet explorer

New Poster

xfinity stream wont load in google wont play sound in internet explorer

I keep getting this message for the past two days when trying to strea using google chrome browser.

When I use internet explorer xfinity stream loads but there is no sound when things play. What is going on?

XFINITY Stream is not available at the moment. Please try back soon.

(Error xacsa.xact.3322.1000136: FatalDrmError)

Official Employee

Re: xfinity stream wont load in google wont play sound in internet explorer

 

Hi angelaP, have you tried streaming from another device other than the equipment you're currently using? Have you tried streaming from another site such as YouTube? Please try clearing your cache and cookies in both browsers and retry playing content.