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xfinity stream beta app on roku tv does not show full screen

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xfinity stream beta app on roku tv does not show full screen

This topic has already been used but I was unable to work myself into the conversation. It appears a comcast employee had been answering this question through private messages. I have a Roku 2 and just starting using the Xfinity beta app. I do not have a full screen either. I had speculated that it had something to do with it being standard resolution streaming. My Roku settings are set to wide screen. I don't want to stretch or zoom because that doesn't resolve the issue. Can someone tell me if this is an expected format or if there is a fix that supports a 1080P wide screen tv?

Bronze Problem Solver

Re: xfinity stream beta app on roku tv does not show full screen


marathondon wrote:

This topic has already been used but I was unable to work myself into the conversation. It appears a comcast employee had been answering this question through private messages. I have a Roku 2 and just starting using the Xfinity beta app. I do not have a full screen either. I had speculated that it had something to do with it being standard resolution streaming. My Roku settings are set to wide screen. I don't want to stretch or zoom because that doesn't resolve the issue. Can someone tell me if this is an expected format or if there is a fix that supports a 1080P wide screen tv?


Do other roku apps give you a full screen image?

New Poster

Re: xfinity stream beta app on roku tv does not show full screen

Yes, both my Hulu and Netflix accounts provide full screen. Pandora does as well.

Frequent Visitor

Re: xfinity stream beta app on roku tv does not show full screen

I have the same problem. I have new roku premiere and stick. All apps good except xfinity stream beta. Some ZHBO channels are full size. I also question the channel line up. I can not filter by HD like the ipad which works. Dont have the HD channels on Roku. I think that is the issue. I dont have any option on the app to adjust picture size or wide screen. Any suggestions?

New Poster

Re: xfinity stream beta app on roku tv does not show full screen

I have the same issue.  I have a letterbox image that is not full screen.

New Poster

Re: xfinity stream beta app on roku tv does not show full screen

Same issue, there isn't a setting option within the Xfinity app to adjust the screen resolution to 1080p.  I have 2 roku3 devices and 1 roku 4K device, all of which don't show at full screen resolution.  A friend of mine has the same roku devices and the screen resolution showed just fine out the gate.  We are both runing the same App Version 2.3.2. Hopefully Comcast will address this oversight soon.

New Poster

Re: xfinity stream beta app on roku tv does not show full screen

I have the same issue.. 

Regular Visitor

Re: xfinity stream beta app on roku tv does not show full screen

I have the same issue. The customer service tried to give me some instruction, but her instruction was based on Xfinity Stream app 2.0.5 (version in www.xfinitysimulators.com as of 7/3/2018), but the app version on my Roku Ultra is 2.4.9. Of course her instruction could not solve the issue. Her superviser believed this was a Roku problem, although every other app except Xfinity works just fine on Roku.

 

Can someone help here?

Expert

Re: xfinity stream beta app on roku tv does not show full screen


@lzhong wrote:

I have the same issue. The customer service tried to give me some instruction, but her instruction was based on Xfinity Stream app 2.0.5 (version in www.xfinitysimulators.com as of 7/3/2018), but the app version on my Roku Ultra is 2.4.9. Of course her instruction could not solve the issue. Her superviser believed this was a Roku problem, although every other app except Xfinity works just fine on Roku.

 

Can someone help here?


look at a copy of your actual current bill. is there a line that says HD technology fee for $9.95 (can't be zero)?



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Regular Visitor

Re: xfinity stream beta app on roku tv does not show full screen

Thanks for the reply. But no, my bill does not have that fee. Is HD a must for full screen on Roku?

Expert

Re: xfinity stream beta app on roku tv does not show full screen


@lzhong wrote:

Thanks for the reply. But no, my bill does not have that fee. Is HD a must for full screen on Roku?


yes but they never said why. local channels may be in HD. Comcast has not stated why the packages that have HD included are not allowed to have HD with the Roku.



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I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!