I have the same issue removing users from my account even though I've changed my password, they don't seem to log out.
I tried calling customer service and they weren't very helpful please help.
Hi, EFOSTER76 - I will be more than happy to assist you with the device de-provisioning. Please send me a private message and include your full name, the account holder's name as it listed on the billing statement, a phone or account number. Thank you!