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tvgo

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tvgo

For the last week or so when watching tv go channels everytime a commercial comes on and ends then have to reload channel due to pixeling so bad channel is not watchable. Is this a new improvement we should thank you for. Typical comcast qwuality.

Expert

Re: tvgo


@Marc222 wrote:

For the last week or so when watching tv go channels everytime a commercial comes on and ends then have to reload channel due to pixeling so bad channel is not watchable. Is this a new improvement we should thank you for. Typical comcast qwuality.


is this while using cell data?



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Administrator

Re: tvgo

All,

 

We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:


1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.


2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

 

Thank you in advance for your patience as we continue to work to resolve this permanently. 

 

Additionally, we recommend that you check to ensure your devices and web browser meets our minimum system requirements needed to use the Xfinity Stream website, found here: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements

 

Please note, not all web browsers/devices support the Xfinity Stream website. 


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