For the 3rd time in a week, this has happened. It affects live tv, on demand, and even purchases. It does it on multiple browsers, the Roku app, the Android apps, the Apple apps. And each time I've contacted customer support via chat, they go through the same old troubleshooting that doesn't work. And insist on it when I tell them it doesn't work. And it frustrates the heck out of me that they won't pull up previous chat logs so I don't have to go through this over and over. And that they don't LISTEN when I tell them the exact problem at the outset, and then after 15 minutes they ask me a question, that I told them at the outset, and toss me over to someone else because it's more complex and they can't handle it. Really? I have 8 different devices and NONE of them will work. I'm not going through this every few days. This needs taken out of the hands of customer support and to the higher ups who actually build and maintain the system. Also people affected by this need some massive credit on their bills. I don't pay $150 a month for stuff to not work and to do your job for you.
Greetings, Fayt768! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you keep running into this error. Certainly not the experience we want for you. I can certainly look into the issue and see what we can do to resolve this. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, Fayt768. I have not heard back from you. If you still need assistance, please feel free to start a new thread.