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ftde.getSamlToken.404 - ftde.provision.accountMismatch

Regular Visitor

ftde.getSamlToken.404 - ftde.provision.accountMismatch

I am unable to stream TV on any of my PCs in this Macs. I see posts with the same problems but no solutuions. Nothing has changed on my end so I suspect it has to do with some Xfinity "improvement". Any help would be appreciated.

Administrator

Re: ftde.getSamlToken.404 - ftde.provision.accountMismatch

@PatCanDo,

 

We apologize for the inconvenience that you may be experiencing. Can you please clear your computer's cache and cookies and retest? Please let us know if you continue to experience issues? Thanks.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.

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Regular Visitor

Re: ftde.getSamlToken.404 - ftde.provision.accountMismatch

Clearing cache and cookies did not fix the problem. 

Official Employee

Re: ftde.getSamlToken.404 - ftde.provision.accountMismatch

Hi, PatCanDo - Let me check your account and see what causing the issue with the Stream TV. Please send me a private message with your full name, the account holder's name as it listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.

Official Employee

Re: ftde.getSamlToken.404 - ftde.provision.accountMismatch

I submitted a ticket to Tier 3 advanced tech support. They should contact you directly but I will keep an eye on your ticket and follow up with the updates.