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display indicates playing but nothing happens, still images appear, no sound.

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display indicates playing but nothing happens, still images appear, no sound.

Trying to stream season one of GOT on my macbook air. The display indicates it is playing but no image and no sound appears. The screen just remains black. When I move forward through the episode, I see still images, but get not sound or video

Official Employee

Re: display indicates playing but no image and no sound appears

 

Hi nconaway, have you tested the GOT content on a different device other than your MAC book? Have you tried to sign out of the website and then sign back in to get the sound and video to play? Is GOT the only content that you have issues with?