Community Forum

cannot hear Audio, only on NESN recordings

New Poster

cannot hear Audio, only on NESN recordings

I cannot hear my audio only on NESN recordings. Every other channel's audio stream works except for my NESN recordings. it is very frustrating. NESN does work however if i log in to my account on a different computer. What makes my computer so specifically against NESN streams, only on Xfinity.com in home recordings. I have been watching hockey games all winter, out of my home, with no issues. why does the audio not work for NESN on my macbook pro when I try to stream my recordings?  why am I dealing with this at the moment? especially when we pay a wicked high rate to have "cable" and wifi. please, somebody help.

Expert

Re: cannot hear Audio, only on NESN recordings


@tom_higgins wrote:

I cannot hear my audio only on NESN recordings. Every other channel's audio stream works except for my NESN recordings. it is very frustrating. NESN does work however if i log in to my account on a different computer. What makes my computer so specifically against NESN streams, only on Xfinity.com in home recordings. I have been watching hockey games all winter, out of my home, with no issues. why does the audio not work for NESN on my macbook pro when I try to stream my recordings?  why am I dealing with this at the moment? especially when we pay a wicked high rate to have "cable" and wifi. please, somebody help.


are you using the xfinity stream TV website? are you at home connected to your own home internet (ethernet or wifi)?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!