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YouTube

Why is my TV frozen on YouTube sign in page?
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Re: YouTube


@Susan19382 wrote:
Why is my TV frozen on YouTube sign in page?

How did you access YouTube?  What make/model TV do you have?  What if you power cycle your devices, starting with your TV?

Joe V
(not a Comcast employee, just another paying customer)
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Re: YouTube

I tried restarting my gateway. Still on that screen. Remote won’t do anything including turn off the TV and cable box. Now that church is Over I’ll try turning off the power and restart everything.
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Problem Solver

Re: YouTube


@Susan19382 wrote:
I tried restarting my gateway. Still on that screen. Remote won’t do anything including turn off the TV and cable box. Now that church is Over I’ll try turning off the power and restart everything.

Have you checked the batteries in the remote?  Maybe as simple as that.

Joe V
(not a Comcast employee, just another paying customer)
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Re: YouTube

Restarted everything. Guess what remote wouldn’t work🤨. Changed batteries, seems ok. Weird though cause I usually get a message that they are running low and I just changed them pretty recently plus I had just used it. Just stopped suddenly. Course I was trying to stream my church’s service on YouTube. Used my iPad instead. Anyway Thank you!
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Problem Solver

Re: YouTube


@Susan19382 wrote:
Restarted everything. Guess what remote wouldn’t work🤨. Changed batteries, seems ok. Weird though cause I usually get a message that they are running low and I just changed them pretty recently plus I had just used it. Just stopped suddenly. Course I was trying to stream my church’s service on YouTube. Used my iPad instead. Anyway Thank you!

Maybe some corrosion build up one of the batteries caused an issue...just reseating them might have helped.  Assume all is good now?

Joe V
(not a Comcast employee, just another paying customer)
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Re: YouTube

I had tried that. But it’s all good now