Greetings G64! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. When you had the Hotspot option turned on were you connected to XFINITY or xfinitwifi wireless id by chance? If you were this is considered outside of your network. If you were connected to your in-home network with this option on, feel free to send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, G64. I have not heard back from you. If you still need assistance, please feel free to start a new thread.