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Xfinitystream Restricted access to channels on home WiFi

Regular Visitor

Xfinitystream Restricted access to channels on home WiFi

I noticed I could not get access to restricted channels on Xfinitystream app using my home WiFi if Home Hotspot is turned on in my WiFi settings. As soon as I turned it off, I was able to stream restricted channels on my home WiFi.
Official Employee

Re: Xfinitystream Restricted access to channels on home WiFi

Greetings G64! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. When you had the Hotspot option turned on were you connected to XFINITY or xfinitwifi wireless id by chance? If you were this is considered outside of your network. If you were connected to your in-home network with this option on, feel free to send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employee

Re: Xfinitystream Restricted access to channels on home WiFi

Hello, G64. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!