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Xfinity tv go shows have no sound

New Poster

Xfinity tv go shows have no sound

I stream shows on my iPhone when traveling and the last two days there have been no sound except during commercials. This is for the battlestar gallactica series. Other shows seem fine from my recordings.

Need a fix please.
Problem Solver

Re: Xfinity tv go shows have no sound

Hi Dee

 

Is this for specific episodes of Battlestar Gallactica? Recordings or TV Go On Demand?

 

LHC




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New Poster

Re: Xfinity tv go shows have no sound

On my iPhone there is sound during commercials but not the show.
Problem Solver

Re: Xfinity tv go shows have no sound

Hello folks posting to this thread!

 

In order to get a ticket opened for investigation, I need some information from you:

  • Are you watching live TV, an OnDemand program, or a recording?
  • Which channel, program, or recording are you watching?
  • If a channel or OnDemand program, is it In-home or TV Go?

 

LHC




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Xfinity tv go shows have no sound

 - Live TV

 - Olympics on NBCSN

 - TV Go

Windows 10 audio plays fine but not for the stream or its commercials.

New Poster

Re: Xfinity tv go shows have no sound

I am having same trouble with CMT Music channel on live tv and tv go channels 

Expert

Re: Xfinity tv go shows have no sound


@Barton115 wrote:

I am having same trouble with CMT Music channel on live tv and tv go channels 


does the playback start? get an error message?



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New Poster

Re: Xfinity tv go shows have no sound

I get picture but still no sound and all the other channels seem to be working just CMT Music (I only want to watch videos not talk shows or anythign else) so that's what I want the CMT Music channel to work