I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
I can help look into this error code. Can you please verify your first and last name, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.
Do you have any updates, it has been now 16 days since I reported the issue to comcast.
did you read and do what the post asked just before your post?
Sorry for my delayed response. I'm off on Friday's and Saturday's. I've just replied to your private message. Please reply at your convenience and we can continue from there.