Do you have an Xfinity modem/router or your own? I think if it's not their modem/router, they see that as not being at home (even though you are). I have my own Netgear modem and I get this message as well, just came here to see if anyone else had experience with it before calling them. If you do have theirs, make them visit you at no charge to get it working!
Jmccaig129 and cherrybronco, if you are using your own modem and are attempting to use the stream app in home and having issue, please send me a private message with your name and address so I can troubleshoot on my end.
I am having the same issue. I have my own router and the stream app doesn’t recognize that I am actually in my house on my WiFi . Is there any way to fix this issue?
Verify serial number listed for you cable modem matches the one listed on your cable modem. If not call support and notify them.