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Xfinity stream app/internet

New Poster

Xfinity stream app/internet

First... Didn't realize I had purchased streaming tv. I have a vizio tv and it won't even work on my tv without a roku box.... Great. So i download the app on my mobile device to watch on here if needed and it says i need to connect to my home wifi... I am connected. It keeps saying im out of home. Contacted xfinity chat agents they reset our router, user ID and said to unplug and plug back in... It still wont work.
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Expert

Re: Xfinity stream app/internet


@Derekrlee1982 wrote:
First... Didn't realize I had purchased streaming tv. I have a vizio tv and it won't even work on my tv without a roku box.... Great. So i download the app on my mobile device to watch on here if needed and it says i need to connect to my home wifi... I am connected. It keeps saying im out of home. Contacted xfinity chat agents they reset our router, user ID and said to unplug and plug back in... It still wont work.

hi, do you have any of the Xfinity set top boxes in your home? do you have home Xfinity internet? 


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New Poster

Re: Xfinity stream app/internet

Hello, they came Thursday and connected our internet. They didn't have much information on them about set up and had no paper work. This is what we have in our home.
New Poster

Re: Xfinity stream app/internet

Xfinity internet box
New Poster

Re: Xfinity stream app/internet

It wont let me post the image but it's a modem
New Poster

Re: Xfinity stream app/internet

@rustyben any ideas
Expert

Re: Xfinity stream app/internet


@Derekrlee1982 wrote:
@rustyben any ideas

if all you have is xfinity internet is is possible you are trying out the Xfinity instant TV program. That program allows you to signup and view a limited amount of channels and even record up to 2 channels at a time for a total max of 20 hours of storage. Have you downloaded the stream app and attempted to log in?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.