Community Forum

Xfinity TV Stream stopped working on Firefox Browser 59.0.2 on 4 28 2018 @ 2300 hrs

New Poster

Xfinity TV Stream stopped working on Firefox Browser 59.0.2 on 4 28 2018 @ 2300 hrs

Up until around 11pm on 4 28 2018 I was able to stream on Firefox (browser ver 59.0.2)  The browser then 'stalled' (Black screen with 3 alternative flashing dots (waiting....loading....) No changes on my end and the Firefox browser has not had an update involved since March 2018. To double check I uninstalled and then re installed the Firefox Browser....same result. Seems to be some system update on Xifinity end...

Screen Shot 2018-04-29 at 2.03.21 PM.png
Bronze Problem Solver

Re: Xfinity TV Stream stopped working on Firefox Browser 59.0.2 on 4 28 2018 @ 2300 hrs


@DAWG1961 wrote:

Up until around 11pm on 4 28 2018 I was able to stream on Firefox (browser ver 59.0.2)  The browser then 'stalled' (Black screen with 3 alternative flashing dots (waiting....loading....) No changes on my end and the Firefox browser has not had an update involved since March 2018. To double check I uninstalled and then re installed the Firefox Browser....same result. Seems to be some system update on Xifinity end...


Firefox 59.0.2 (64-bit) streams fine on my system. Try clearing cache and cookies, it usually is the problem to not streaming

New Poster

Re: Xfinity TV Stream stopped working on Firefox Browser 59.0.2 on 4 28 2018 @ 2300 hrs


@mvenanzi wrote:

@DAWG1961 wrote:

Up until around 11pm on 4 28 2018 I was able to stream on Firefox (browser ver 59.0.2)  The browser then 'stalled' (Black screen with 3 alternative flashing dots (waiting....loading....) No changes on my end and the Firefox browser has not had an update involved since March 2018. To double check I uninstalled and then re installed the Firefox Browser....same result. Seems to be some system update on Xifinity end...


Firefox 59.0.2 (64-bit) streams fine on my system. Try clearing cache and cookies, it usually is the problem to not streaming


Was worth a shot (clearing cache & cookies) but  with clear and a restart ...still no stream. Thank you for suggestion. 

Expert

Re: Xfinity TV Stream stopped working on Firefox Browser 59.0.2 on 4 28 2018 @ 2300 hrs


@DAWG1961 wrote:

@mvenanzi wrote:

@DAWG1961 wrote:

Up until around 11pm on 4 28 2018 I was able to stream on Firefox (browser ver 59.0.2)  The browser then 'stalled' (Black screen with 3 alternative flashing dots (waiting....loading....) No changes on my end and the Firefox browser has not had an update involved since March 2018. To double check I uninstalled and then re installed the Firefox Browser....same result. Seems to be some system update on Xifinity end...


Firefox 59.0.2 (64-bit) streams fine on my system. Try clearing cache and cookies, it usually is the problem to not streaming


Was worth a shot (clearing cache & cookies) but  with clear and a restart ...still no stream. Thank you for suggestion. 


chome has built in flash that is up to date. the 3 dots mean waiting for flash to initialize. your adobe flash player may be out of date or you have a 'fake' (changed/unsecure) version that came from a non-official site. try https://get.adobe.com/flashplayer/about/ mine shows "You have version 29,0,0,140 installed" and it works fine. 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Regular Visitor

Re: Xfinity TV Stream stopped working on Firefox Browser 59.0.2 on 4 28 2018 @ 2300 hrs

I have the exact problem with running Xfinity Stream with the latest Firefox starting about the same date.  Clearing the Cache and cookies did nothing and installing an updated Adobe Flash also has no affect.  It runs fine on IE, but I use Firefox as my default browser.  I agree that it must have been a change to Xfinity, since Flash and Firefox were not changed just before this occurred.

Expert

Re: Xfinity TV Stream stopped working on Firefox Browser 59.0.2 on 4 28 2018 @ 2300 hrs


@bobnj1 wrote:

I have the exact problem with running Xfinity Stream with the latest Firefox starting about the same date.  Clearing the Cache and cookies did nothing and installing an updated Adobe Flash also has no affect.  It runs fine on IE, but I use Firefox as my default browser.  I agree that it must have been a change to Xfinity, since Flash and Firefox were not changed just before this occurred.


firefox is working just fine with the lastest adobe flash player. if chrome works try uninstalling firefox and reinstalling or just use chrome for the streamsite.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Xfinity TV Stream stopped working on Firefox Browser 59.0.2 on 4 28 2018 @ 2300 hrs

Chrome has built in flash because flash is insecure.  Installing flash on your system is a risk. You are better off using Chrome to stream from this site and not installing standalone flash.  Im actually kind of shocked that they are using it as their player instead of a more modern HTML5 based player.  It would offer better security for users and better video quality

Regular Visitor

Re: Xfinity TV Stream stopped working on Firefox Browser 59.0.2 on 4 28 2018 @ 2300 hrs

Despite using Firefox as my default browser, I now intend to watch the Xfinity Stream on Int Explorer, since it works just fine.  However, it still is puzzling why it stopped workin gon Firefox last week!