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Xfinity Stream error "Well That Didn't Go As Planned"

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Xfinity Stream error "Well That Didn't Go As Planned"

I've been having issue after issue lately with the Stream site. First shows would freeze and I'd have to exit and resume only to have it play for a few seconds before freezing again. Now, while watching Live PD tonight, everything was fine until I got the error saying "Well That Didn't Go As Planned. We're having trouble playing this recording. We checked for this program On Demand but, unfortunately, it is not available. Please try watching another program.". Well, obviously it's not available On Demand considering it's currently airing and it's live. When I went to try it again, even though it's been recording for 1 hour 42 minutes, it only plays for 13 minutes. It's ridiculous when we're charged so much for services yet it barely ever works right. Then without telling anyone about a lawsuit, they stop certain features. Yet when I do a chat for more than an hour to find out why certain features are gone, the Comcast rep says everything should be fine. How do they not know what's going on? They want us to pay crazy prices for services but don't care if they actually work...

Xfinity stream error.jpg

Regular Contributor

Re: Xfinity Stream error "Well That Didn't Go As Planned"

Did you ever get this fixed?  I am experiencing this with Firefox 60 ESR, but have no issues with Opera 55.

Expert

Re: Xfinity Stream error "Well That Didn't Go As Planned"


@MichaelCA wrote:

Did you ever get this fixed?  I am experiencing this with Firefox 60 ESR, but have no issues with Opera 55.


replied on one of your cross-posts. try to limit your question to one post in one area.



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New Poster

Re: Xfinity Stream error "Well That Didn't Go As Planned"

I'm a customer. The rep told me to uninstall and reinstall the program. This will refresh the app.
Expert

Re: Xfinity Stream error "Well That Didn't Go As Planned"


@Happyperson1 wrote:
I'm a customer. The rep told me to uninstall and reinstall the program. This will refresh the app.

program? this is the streaming website area of the forum.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!