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Xfinity Stream app on Roku

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New Poster

Xfinity Stream app on Roku

I have one Roku account and two Xfinity accounts, one for main home and one for vacation home. Xfinity app works great at home but will not connect at the vacation home. Message says I need to be on my home wi-fi which is where the Roku app was set up. Is there any way to use the Xfinity app on Roku while at the vacation home?  Do I need to sign out and then sign back in when I'm at the vacation home?

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Diamond Problem Solver

Re: Xfinity Stream app on Roku

Your vacation home would need Xfinity internet and a video package. Rokus are meant as a cable box replacement in your home, not a traveling device

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New Poster

Re: Xfinity Stream app on Roku

Thank you. As I mentioned, I do have a separate Xfinity internet and TV package for the vacation home. The Xfinity streaming app was set up at the home location which is why it won't work at the vacation home. I think I'd probably need to somehow sign out and then sign back in but not really sure how to do that.

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Diamond Problem Solver

Re: Xfinity Stream app on Roku

That’s probably it, you should have a separate username/password for each home. Did you try to log out of the Roku?

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New Poster

Re: Xfinity Stream app on Roku

Thank you. No, I haven't tried that yet. I do get a message at the vacation home when I try to access the Xfinity app that asks if I'd like to log out. Haven't tried to do that yet, though because didn't really know what would happen.  I think I will try that next time though. Presumably I can just log in with the vacation home credentials. Then when back at home, will have to log out and then log in with the home credentials.