Community Forum

Xfinity Stream Online not working

Highlighted
New Poster

Xfinity Stream Online not working

The Xfinity Stream website is not working for me.  I have been trying for several days to stream from several different PC's and different web browsers, all with no luck.  It will get to the point where the show/movie is actually loading, then freeze and just never load.  Anyone else having this issue??

Highlighted
Expert

Re: Xfinity Stream Online not working


@br1dr1ve wrote:

The Xfinity Stream website is not working for me.  I have been trying for several days to stream from several different PC's and different web browsers, all with no luck.  It will get to the point where the show/movie is actually loading, then freeze and just never load.  Anyone else having this issue??


are you presented with a login prompt or a loaded menu? have you tried using a fully up-to-date Chrome browser on windows 10 that is fully updated?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Xfinity Stream Online not working

I am having the same problem and my chrome is up to date. it just keeps saying " attemping to resume, we've run into a problem while streaming" . I tried different browsers and same problem, I cant even stream using my phone

Highlighted
Expert

Re: Xfinity Stream Online not working


@gsgm wrote:

I am having the same problem and my chrome is up to date. it just keeps saying " attemping to resume, we've run into a problem while streaming" . I tried different browsers and same problem, I cant even stream using my phone


are you presented with a login prompt or a loaded menu? have you tried using a fully up-to-date Chrome browser on windows 10 that is fully updated?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Xfinity Stream Online not working

I logged in when I got to the Xfinity Stream website, yes.  My Chrome is fully updated and I am using Windows 10.  Still having the same issue days later...  I can't watch anything, anywhere...except at home on TV of course.

Highlighted
Expert

Re: Xfinity Stream Online not working


@br1dr1ve wrote:

I logged in when I got to the Xfinity Stream website, yes.  My Chrome is fully updated and I am using Windows 10.  Still having the same issue days later...  I can't watch anything, anywhere...except at home on TV of course.


check your computer's DNS settings. is it set to comcast's 75.75.75.75 and not to google's nor cloudflare's?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Xfinity Stream Online not working

It is not set to 75.75.75.75, though I am not at home when I am trying to stream on a PC.  


@Rustyben wrote:

@br1dr1ve wrote:

I logged in when I got to the Xfinity Stream website, yes.  My Chrome is fully updated and I am using Windows 10.  Still having the same issue days later...  I can't watch anything, anywhere...except at home on TV of course.


check your computer's DNS settings. is it set to comcast's 75.75.75.75 and not to google's nor cloudflare's?


 

Highlighted
Silver Problem Solver

Re: Xfinity Stream Online not working

@br1dr1ve - Hello! Are you trying to stream in US? Do you have a tablet or smartphone to try the Xfinity Stream app on? 


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Expert

Re: Xfinity Stream Online not working


@br1dr1ve wrote:

It is not set to 75.75.75.75, though I am not at home when I am trying to stream on a PC.  


@Rustyben wrote:

@br1dr1ve wrote:

I logged in when I got to the Xfinity Stream website, yes.  My Chrome is fully updated and I am using Windows 10.  Still having the same issue days later...  I can't watch anything, anywhere...except at home on TV of course.


check your computer's DNS settings. is it set to comcast's 75.75.75.75 and not to google's nor cloudflare's?



when away from home but still in USA you can select 'live' and TVgo channels as well as view any completed recordings if you have a DVR.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!