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Xfinity Stream Not Allowing At Home Channels to be viewed

New Poster

Xfinity Stream Not Allowing At Home Channels to be viewed

Even though I’m at home and connected to my WiFi network (Xfinity service), the steaming app shows me as not being at home. I assume it’s because I purchased my own modem. Are there additional steps I need to take to enable Xfinity stream to work?
Expert

Re: Xfinity Stream Not Allowing At Home Channels to be viewed


@Byawberg wrote:
Even though I’m at home and connected to my WiFi network (Xfinity service), the steaming app shows me as not being at home. I assume it’s because I purchased my own modem. Are there additional steps I need to take to enable Xfinity stream to work?

have you notified comcast of the new modem's information? if so, it can take up to 24 hours to update all the back office databases.



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New Poster

Re: Xfinity Stream Not Allowing At Home Channels to be viewed

I did notify Comcast of the use of my own modem approximately 3 weeks ago (actually the same day the cable was setup).
Silver Problem Solver

Re: Xfinity Stream Not Allowing At Home Channels to be viewed


@Byawberg wrote:
I did notify Comcast of the use of my own modem approximately 3 weeks ago (actually the same day the cable was setup).

Does My Account have the correct model?

https://customer.xfinity.com/#/services/internet

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Official Employee

Re: Xfinity Stream Not Allowing At Home Channels to be viewed

Greetings, Byawberg! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with the streaming app not picking up on your in-home network. That's certainly frustrating and not the experience we want for you. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Regular Contributor

Re: Xfinity Stream Not Allowing At Home Channels to be viewed

I doubt it would be the modem.  What browser are you using?  Have you tried another browse?   I am having a similar problem using Firefox but  Chrome and Microsoft Edge does not have this problem

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Official Employee

Re: Xfinity Stream Not Allowing At Home Channels to be viewed

Hello, Byawberg. We have not heard back from you and hope the issue was resolved. If you still need assistance, please feel free to start a new public thread.


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