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Xfinity Stream App and FOX tv show streaming does not work

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Xfinity Stream App and FOX tv show streaming does not work

Geez, I am getting the run around from Comcast customer support.  At one time, TV GO, you could stream on Android shows from FOX.  Now with Xfinity Stream, I can no longer get tv shows from FOX on either my computer or my Samsung Galaxy S7. 

When I try using the FOX Now app on the S7, it wants me to login to Xfinity and I do that successfully.  When I click on a show it comes back and tells me "This network is not included in your current XFINITY TV service".  I beg your pardon!!!  There is not one network that I am not subscribed to.  I can watch anything on FOX from my home. 

But, that same message tells me "To add it to your service upgrade now.  Ok, I tried to see where that took me.  Say cannot complete and gives me the Comcast Customer Service number.  And, as I said, they seem to have no clue.  They told me to use TV GO.  Well, it is no longer available and I even mentioned to them that their own website tells me it has been replaced by Xfinity Stream. 

Anyone have a clue?

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Re: Xfinity Stream App and FOX tv show streaming does not work


RickKimbrell wrote:

Geez, I am getting the run around from Comcast customer support.  At one time, TV GO, you could stream on Android shows from FOX.  Now with Xfinity Stream, I can no longer get tv shows from FOX on either my computer or my Samsung Galaxy S7. 

When I try using the FOX Now app on the S7, it wants me to login to Xfinity and I do that successfully.  When I click on a show it comes back and tells me "This network is not included in your current XFINITY TV service".  I beg your pardon!!!  There is not one network that I am not subscribed to.  I can watch anything on FOX from my home. 

But, that same message tells me "To add it to your service upgrade now.  Ok, I tried to see where that took me.  Say cannot complete and gives me the Comcast Customer Service number.  And, as I said, they seem to have no clue.  They told me to use TV GO.  Well, it is no longer available and I even mentioned to them that their own website tells me it has been replaced by Xfinity Stream. 

Anyone have a clue?


Did support refresh your entitlements?

 

As far as the tv go they mentioned, I think they were talking about the tv go channel using the stream web site or app.

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