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Xfinity Instant TV on Roku audio is now 2 channel stereo only...

Contributor

Xfinity Instant TV on Roku audio is now 2 channel stereo only...

Until approx. 2 days ago most of the live HD channels and on demand content I watch had Dolby Digital + audio output from my Roku. Now everything is only 2 channel stereo. I checked all connections and settings (even though I hadn't changed anything). Did the audio stream quality change for some reason? Other services (Netflix / Amazon) are still coming through in DD+.

Expert

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...


@sfeller wrote:

Until approx. 2 days ago most of the live HD channels and on demand content I watch had Dolby Digital + audio output from my Roku. Now everything is only 2 channel stereo. I checked all connections and settings (even though I hadn't changed anything). Did the audio stream quality change for some reason? Other services (Netflix / Amazon) are still coming through in DD+.


if you go into Roku settings, audio is audio mode set to auto (Dolby D)?



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Contributor

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

It is set to auto detect, and DD+ / DTS capability is auto detected via HDMI connection. The ROKU is connected directly to my AVR which can decode all these formats. It was working fine until earlier this week. 

Expert

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...


@sfeller wrote:

It is set to auto detect, and DD+ / DTS capability is auto detected via HDMI connection. The ROKU is connected directly to my AVR which can decode all these formats. It was working fine until earlier this week. 


would you try direct connect to TV (ARC back to receiver) and see if audio works that way?



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Contributor

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

That doesn't make any difference. Can someone confirm that Xfinity Instant TV does in fact currently have Dolby Digital+ and/or standard DD 5.1 audio with programming originally broadcast in that format?  

Expert

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Contributor

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

3 days no response... I'm not feeling escalated. 

Official Employee

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

 

sfeller, sorry for the delay. We are a bit behind. 

 

I have not heard of Dolby Digital Plus falling off of the stream app for Roku players. I've reached out to our engineers to confirm what's going on. In the meantime, we can troubleshoot your issue and see if it is an error rather than a planned change. 

 

 

Did you do any updates to the stream app between now and 2 days ago? Can you send me a private message with your name and account related phone number so I can check things out on my end? 

 

KenF


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Official Employee

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

Just got an update. The DD+ support was removed from the 2.4 release that went out on 4/10. It was removed due to related audio issues on linear and on demand streams. 

 

KenF


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Contributor

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

This is disappointing. Are the related audio issues being addressed so that at some point DD+ support will be brought back? It was working fine for me and I hadn't noticed any other audio problems. 

Official Employee

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

This is disappointing. Are the related audio issues being addressed so that at some point DD+ support will be brought back? It was working fine for me and I hadn't noticed any other audio problems. 

 

sfeller, the defect is being tracked as we speak and is being worked by our engineers. I would expect that once the issue is resolved, DD+ support will be brought back to the table. 

 

KenF


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Contributor

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

Thanks for the quick response! I'm happy to hear that the issue is being addressed. If you get any further updates please post them here.

Official Employee

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

Thanks for the quick response! I'm happy to hear that the issue is being addressed. If you get any further updates please post them here.

 

sfeller, sure thing Smiley Happy


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New Poster

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

So last response to this post was in April. I was curious any information on a patch or update to the streaming app for ROKU to enable the 5.1 DD sound yet? or any further information available ?

Thanks

Expert

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...


@chas1995 wrote:

So last response to this post was in April. I was curious any information on a patch or update to the streaming app for ROKU to enable the 5.1 DD sound yet? or any further information available ?

Thanks


maybe @ComcastKenF will look in on this thread shortly.



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Regular Contributor

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

Honestly the best thing to do is to use the Stand alone channel apps like Watch ESPN, Showtime anytime, TNT, TBS

 

The channel specific apps on your ROKU or Firestick tend to have BETTER PICTURE and AUDIO quality than xfinity x1.  I don't know, but it seems as if xfinity is compressing the signal.... but i try to watch via Streaming Channel Apps with my xfinity credentials as much as I can because i am sick of the compression.  

Expert

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

@ComcastKen looks in on this thread and said the issue is being researched.



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Frequent Visitor

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

Any updates?
Contributor

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

It's been 5 months since my original post. Is this ever going to be resolved or are we stuck with 2-channel stereo?

Expert

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...


@sfeller wrote:

It's been 5 months since my original post. Is this ever going to be resolved or are we stuck with 2-channel stereo?


since the Roku is connected to your TV (with stereo) how would multi-channel audio be processed?



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Contributor

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

The Roku is connected to my AVR not my TV. Services like Netflix and Amazon Prime Video have Dolby Digital + audio signals working fine, like Xfinity used to.

Expert

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

I have re-escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Official Employee

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

Hello, sfeller - 

 

I would be happy to help with the audio issues you're running into. Please send me a PM with your first and last name to get started. Thanks! 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


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Official Employee

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

sfeller - 

 

Thank you for your patience while I researched this issue more. At this time, we still do not support DD+ on Roku. However, it is possible that it may potentially be re-enabled in an upcoming release. 


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Highlighted
Regular Visitor

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

Watching this thread closely. This is a super important feature for me. Hopefully surround sound returns!
Regular Contributor

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...


@ComcastKenF wrote:

This is disappointing. Are the related audio issues being addressed so that at some point DD+ support will be brought back? It was working fine for me and I hadn't noticed any other audio problems. 

 

sfeller, the defect is being tracked as we speak and is being worked by our engineers. I would expect that once the issue is resolved, DD+ support will be brought back to the table. 

 

KenF


So really, DD+ support is gone, and it is probably not coming back. No doubt this has more to do with licensing than any sort of technical problems, since it was working before Comcast turned it off.

Regular Visitor

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

I get 5.1 DD through the Samsung Xfinity Stream Beta app, so I would assume this will come back to the Roku.  Seems odd it would work on the Samsung app but not the Roku one.

Official Employee

Re: Xfinity Instant TV on Roku audio is now 2 channel stereo only...

Hello All, 

 

As mentioned earlier in this post by my peers, it is possible this is something we begin to support DD+ again in the near future.


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