How do I get XFINITY Instant TV Beta?
You can visit www.xfinity.com/instant-tv to check eligibility in your market and sign up for a 30 day free trial of XFINITY Instant TV Beta.
What happens at the end of the XFINITY Instant TV free month?
At the end of your free month of XFINITY Instant TV Beta, regular charges apply. These are currently $18 inclusive of the Broadcast TV Fee. If you'd like to cancel before the end of your free month, you can do so online by going to the My Services section within My Account at xfinity.com/myaccount.
Additional channel packs and/or premium channels are not eligible for free trial. Customers who purchase channel packs or premium channels will be charged monthly for those additional packages until XFINITY Instant TV service is canceled, or the channel pack or premium channel is cancelled via My Account.
Note: The one-month free offer is only available for a limited time to new XFINITY Instant TV residential customers. Pricing is subject to change.
Additional channel packs and/or premium channels are not eligible for free trial. Customers who purchase channel packs or premium channels will be charged monthly for those additional packages until XFINITY Instant TV service is canceled, or the channel pack or premium channel is cancelled via My Account.
Note: The one-month free offer is only available for a limited time to new XFINITY Instant TV residential customers. Pricing is subject to change.
What channels are included with XFINITY Instant TV Beta?
Available channels vary by region, but all XFINITY TV Limited Basic lineups include popular broadcast channels like ABC, CBS, The CW, FOX, NBC and PBS - and public, educational and government channels. Plus, most include Univision and Telemundo.
To see the channels in your XFINITY Instant TV lineup, please consult the Limited Basic package on the XFINITY TV Channels page.
To see the channels in your XFINITY Instant TV lineup, please consult the Limited Basic package on the XFINITY TV Channels page.
Can I get any premium channels with XFINITY Instant TV Beta?
Yes. You can add premiums at any time through My Account. Standard rates will apply.
What Latino channels are available to XFINITY Instant TV Beta customers?
In addition to local broadcast channels, including Univision and Telemundo, Deportes and Latino channel packs are offered in most markets.
What equipment do I need for XFINITY Instant TV Beta?
If you're a current XFINITY Internet customer, you don't need any additional equipment to use the XFINITY Instant TV Beta. Customers can use their own XFINITY Internet-approved device. Verify your modem compatibility. No TV Box is required to watch XFINITY Instant TV Beta content. You can watch using the XFINITY Stream app on your smartphone, tablet or Roku device. You can also go to the XFINITY Stream portal (www.xfinity.com/stream) on your computer.
Will XFINITY Instant TV Beta use data from my XFINITY Internet monthly data usage allowance?
No - XFINITY Instant TV Beta is an in-home cable service delivered over Comcast's cable system, not over the Internet. Therefore, XFINITY Instant TV Beta data usage will not be counted towards your XFINITY Internet monthly data usage. If you watch any TV Everywhere programming that is included with your XFINITY Instant TV Beta subscription, that programming is delivered over an Internet or mobile connection and would count towards any usage thresholds that might apply.
What happens after I place an XFINITY Instant TV Beta order?
Once you have signed up for XFINITY Instant TV Beta, your cable modem will automatically re-boot to ensure that the service is properly applied to your account. The modem may take up to 15 minutes to reboot, and you will not be able to access the Internet through your modem during that time.
Any subsequent changes to your XFINITY Instant TV Beta service, such as the addition or removal of channel packs or premium channels (or service cancellation), will also initiate a cable modem re-boot to ensure the change of service is applied to your account. Customers can manage their XFINITY Instant TV Beta service online in My Account.
Any subsequent changes to your XFINITY Instant TV Beta service, such as the addition or removal of channel packs or premium channels (or service cancellation), will also initiate a cable modem re-boot to ensure the change of service is applied to your account. Customers can manage their XFINITY Instant TV Beta service online in My Account.
What is the resolution video streamed through XFINITY Instant TV Beta?
XFINITY Instant TV Beta delivers video streams in up to 1080p. Resolution for individual programs may vary.
Which networks are available for live streaming and which offer shows available for streaming On Demand?
When connected to your in-home XFINITY network, all of the networks included in your package are available for live streaming and most of the popular shows and movies on those networks are available to stream On Demand. When you're away from home or using an Internet or mobile connection, you can also watch certain TV Go programs using the XFINITY Stream app or portal or a programmer app.
Does XFINITY Instant TV Beta include Pay Per View?
No, not at this time.
Can I rent or purchase TV shows or movies with XFINITY Instant TV Beta?
Not at this time, but we are working hard to add those features to the service.
Why can't I stream certain live TV channels or XFINITY On Demand programs when I'm away from home?
Comcast works with each content provider to deliver as many great viewing options as possible. Comcast TV Everywhere rights will vary by network and include delivery of some or all of a network's programming to our customers when they're away from home.
Why am I missing networks that are included with my XFINITY Instant TV Beta order?
It may take up to two hours before your order is completed and certain networks are available to watch.
How do I add or remove XFINITY Instant TV Beta or additional channel packs?
You can add or remove XFINITY Instant TV Beta or channel packs by going to the My Services section within My Account at http://www.xfinity.com/myaccount.
Is there a contract requirement or fee for cancelation?
No, customers can easily subscribe, manage and cancel their service at any time without a contract or cancellation fees.
What type of connection do I need for XFINITY Instant TV Beta?
You'll need to connect to your in-home XFINITY network. Please note that, when connected to another network, such as a neighbor's, a public XFINITY WiFi hotspot, or a mobile network, you can only watch DVR recordings and TV Go content. Using a mobile wireless network to download or use the XFINITY Stream app may incur data charges; check your wireless provider's rate plan for details.
Can I watch XFINITY Instant TV Beta content on multiple devices at the same time?
Yes. You can watch on up to two devices simultaneously.
How many programs can I record to my cloud-based DVR at the same time?
XFINITY Instant TV Beta customers can record up to two shows at once.
How many programs will my cloud-based DVR hold?
Your cloud-based DVR allows you to record up to 20 hours of programming (HD or SD).
Can I watch XFINITY Instant TV Beta on my television?
Yes. You can use the XFINITY Stream Beta channel for Roku to enjoy your Instant TV service on your television. We are working hard to bring the XFINITY Stream app to smart TVs and other streaming devices through our XFINITY TV Partner program, so check back periodically for updates.
Can I use my XFINITY Instant TV Beta credentials to access network websites and apps?
Yes. As an XFINITY Instant TV Beta subscriber, you can use your username and password to access many network websites and mobile apps. Click here for a current list of participating TV Everywhere apps.
Why are you launching XFINITY Instant TV as a beta?
We frequently use betas to test our products and services and collect feedback from our customers to update and improve our experiences.
Can XFINITY Instant TV Beta customers take existing cloud recordings with them when they move and/or transfer service?
At this time, you cannot transfer existing DVR recordings to a new service address.