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Watch ESPN iPhone App - Unable to play video

New Poster

Re: Watch ESPN iPhone App - Unable to play video

only ch that works is espn3 I did everything prior to this msg still no go. Help me out Joe

Official Employee

Re: Watch ESPN iPhone App - Unable to play video


@mofat3 wrote:

only ch that works is espn3 I did everything prior to this msg still no go. Help me out Joe


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


I am an Official Comcast Employee.
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New Poster

Re: Watch ESPN iPhone App - Unable to play video

i am unable to sign into the WATCH ESPN app on my iphone it shows  "Access to this content requires a television subscription. Please contact your TV proider to subscribe". I deleted the app and reinstalled on numerous occasions. I have teh correct username and password and it still gives me that error message.

New Poster

Re: Watch ESPN iPhone App - Unable to play video

i am unable to access HBO GO AND SHO anywhere because of teh same issue..

New Poster

Re: Watch ESPN iPhone App - Unable to play video

I  am getting the same issue with my WATCH ESPN app, HBO GO app, and SHO anywehere app on my IPHONE..

New Poster

Re: Watch ESPN iPhone App - Unable to play video

I haven't had any trouble using the Watch ESPN app on my ipad while at home and logged on to comcast, but now I'm trying to use while in Scotland and I'm getting the "unable to play video" error. Do I have to be physically connected to comcast server for this to work? Seems like that would defeat one of the primary advantages of the app.
Diamond Problem Solver

Re: Watch ESPN iPhone App - Unable to play video


@tdeshler wrote:
I haven't had any trouble using the Watch ESPN app on my ipad while at home and logged on to comcast, but now I'm trying to use while in Scotland and I'm getting the "unable to play video" error. Do I have to be physically connected to comcast server for this to work? Seems like that would defeat one of the primary advantages of the app.

No Comcast streaming channels, Partner networks or shows stream outside the US.

New Poster

Re: Watch ESPN iPhone App - Unable to play video

I answered my own question more directly by more closely reading the FAQs inside the app.

Can I access WatchESPN internationally?
At this time, WatchESPN is only available on U.S. domestic internet and wireless services.
New Poster

Re: Watch ESPN iPhone App - Unable to play video

I have done everything with watch espn. Nothing works. Still cant see it. I cant take it anymore! Says not authorized to view this content still. Ahh.

New Poster

Re: Watch ESPN iPhone App - Unable to play video

It works on my computer... Not my ipad. I've done everything and i need your help!!!!!
New Poster

Re: Watch ESPN iPhone App - Unable to play video

Joe!! What can I do? Need help my brother
New Poster

Re: Watch ESPN iPhone App - Unable to play video

Since upgrading my iPad to iOS7, all channels in the watchESPN app say that I am not authorized and that it is unable to play video and to contact my provider.  the watchESPN app still works fine on my iPhone (also upgraded to iOS7) and I can watch all ESPN channels on my TV as well as using my computer at ESPN.com.  I have deleted the app from my iPad and reinstalled it.  Still doesn't work.  Logged out of the app then back in. Still doesn't work.  

New Poster

Re: Watch ESPN iPhone App - Unable to play video

Uninstall/reinstall the watchESPN app worked for me :-) thanks Comcast Joe!
Frequent Visitor

Re: Watch ESPN iPhone App - Unable to play video

I cannot get any ESPN channels using WatchESPN app. On my Kindle Fire. I always get a FREAKIN error message: you are not authorized with your current subscription, please contact your tv provider. 

Has this problem been solved yet?

Highlighted
New Poster

Re: Watch ESPN iPhone App - Unable to play video

Hi,

 

I am having this issue also. I have downloaded the app again, hard and soft rebooted the iphone but still no luck. 

 

When I use data services through my telecom provider...that video plays successfully withouy any issues. Only when using the wifi through Xfinity Comcast, the video does not play.

 

Any suggestions/solutions would be really helpful.

 

Thanks