Receiving Error ftde.provision.accountMismatch when trying to stream from macbook. Based on the other users w/ the same issue I also had a previous account a few years ago and recently signed up again, using the same user id.
Solved! Go to Solution.
Hi, tbrophy720! I will check your username and hotspot issue. Got your private message
Thanks for posting your question here in the Xfinity Forum. We sincerely apologize for the issue that you have experienced. Can you please log out of the Xfinity Stream website fully, clear your browsers cache and cookies, and log back in again?
Please let us know if you continue to experience this issue.
The issue with the ftde.provision.accountMismatch error has been resolved. Thank you for your cooperation, tbrophy720. Your username was linked to your account twice and I was able to unlink the secondary link. Our team is always happy to help.