Community Forum

TV not performing

Frequent Visitor

TV not performing

TV not working.  Tried unplugging and replugging in setbox.  Message is either "Something is not right. . . ." or on another TV "no signal" and on another TV "preparing your channel lineup" and then going back to "restart."

Expert

Re: TV not performing


@doordi wrote:

TV not working.  Tried unplugging and replugging in setbox.  Message is either "Something is not right. . . ." or on another TV "no signal" and on another TV "preparing your channel lineup" and then going back to "restart."


is your internet working fine? if so your amp's power supply be have become unplugged. Look at the amp and determine if the power LED is on. the power is usually supplied by a power brick plugged into the wall or a power strip and connected to the amp by a coax cable.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: TV not performing

 

Hello doordi, I see that your equipment is online and functioning properly on our end. Are you still having issues with your TV services?