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Streaming on laptop

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New Poster

Streaming on laptop

I can no longer stream xfinity on my laptop.  I get an error stating Adobe Flash discontinued for xfinity streaming as of Dec 2020 although it's October.  It tells u to log out and the issue will be fixed but all you get is the following error code → Error ftde.cima-pil.activation-code-timeout

nicjones2273_0-1601762902792.png

 

 

I have no other streaming issues.

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Expert

Re: Streaming on laptop


@nicjones2273 wrote:

I can no longer stream xfinity on my laptop.  I get an error stating Adobe Flash discontinued for xfinity streaming as of Dec 2020 although it's October.  It tells u to log out and the issue will be fixed but all you get is the following error code → Error ftde.cima-pil.activation-code-timeout

nicjones2273_0-1601762902792.png

 

 

I have no other streaming issues.


we can't see the image yet (until a comcast employee approves it). what browsers have you tried to use? what is the operating system?



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Official Employee

Re: Streaming on laptop

@nicjones2273 hello, we're sorry for the issue you are experiencing. I submitted a ticket to look into it. It looks like that your account is not configured correctly. We will follow up with you when this is resolved.


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Official Employee

Re: Streaming on laptop

Hi @nicjones2273 are you now able to watch videos on Stream? please let us know if the issue persists, thank you.


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