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Streaming channels no longer working - subscription required message keeps appearing

Regular Visitor

Streaming channels no longer working - subscription required message keeps appearing

Hello,

For the last few days I have been getting a "Subscription Required" message when trying to stream channels using the tv.xfinity.com website for channels that are already in my subscription, such as AMC, CNN, TNT, etc (basic cable channels, not premium channels). I have the Digital Preferred package and these channels all work fine on my TV, but for some reason the streaming component is having issues. Nothing has changed as far as my subscription so I don't understand what is causing this.

Silver Problem Solver

Re: Streaming channels no longer working - subscription required message keeps appearing


@guitarfan wrote:

Hello,

For the last few days I have been getting a "Subscription Required" message when trying to stream channels using the tv.xfinity.com website for channels that are already in my subscription, such as AMC, CNN, TNT, etc (basic cable channels, not premium channels). I have the Digital Preferred package and these channels all work fine on my TV, but for some reason the streaming component is having issues. Nothing has changed as far as my subscription so I don't understand what is causing this.


Call 800-Comcast and select billing. ask the agent to check that your username you are logging in with is connected to your current account/address only and has the right permissions.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Streaming channels no longer working - subscription required message keeps appearing

Hello @guitarfan, thanks for reaching out to our Forums! I'm sorry to hear about this streaming concern you're experiencing and we definitely want to further look into what is causing this. I would be more than happy to help! Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message. 


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Regular Visitor

Re: Streaming channels no longer working - subscription required message keeps appearing

@ComcastAmira I sent you a private message on ‎06-27-2019 but have not heard back yet - did you have a chance to look into the matter?

Official Employee

Re: Streaming channels no longer working - subscription required message keeps appearing

@guitarfan, I apologize for the delay, I was on vacation. I have responded to your private message and I will await your response. Thanks! 


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Official Employee

Re: Streaming channels no longer working - subscription required message keeps appearing

Hi there, guitarfan. We worked with you a little bit back and forth via PM to resolve the issue and since it had re-occurred, I was hoping to do one last follow up after allowing more time to confirm whether we had a more solid and permanent solution the second time. Since I didn't hear back, I went ahead and completed the interaction. If you do end up needing further support regarding this issue, please feel free to reply to my most recent PM and I will be glad to continue assisting. Thank you for your time and for working with us here. Take care. 


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