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Stream app question

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Stream app question

Xfinity Stream app version 5.1.3.002 on Android.  

 

I am receiving obtrusive advertisements inserted / interrupting the programs I am attempting to watch.  Sometimes it interrupts the show, other times it interrupts a commercial advertisement.  It is not coming from another app on my phone.  At the bottom of the video there is a 'more info' that links to an Xfinity web site.  Yes, I am signed into the app.  It started this evening, 11/21/2018. 

 

How do I eliminate / opt out of this?

 

Thank you.

Expert

Re: Stream app question


@nelson21 wrote:

Xfinity Stream app version 5.1.3.002 on Android.  

 

I am receiving obtrusive advertisements inserted / interrupting the programs I am attempting to watch.  Sometimes it interrupts the show, other times it interrupts a commercial advertisement.  It is not coming from another app on my phone.  At the bottom of the video there is a 'more info' that links to an Xfinity web site.  Yes, I am signed into the app.  It started this evening, 11/21/2018. 

 

How do I eliminate / opt out of this?

 

Thank you.


what were you watching at the time? (live TVgo/on-demand/live linear TV/recordings? what network/title?



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Contributor

Re: Stream app question

Thank you for your reply. 

 

I was watching live tv - MSNBC, HD channel 818 on my branch of the system.

 

Checked again tonight, same channel,  still getting interruptions.