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Stream TV app crashes

Regular Visitor

Stream TV app crashes

I recently got a new phone marshmallow 6.0 it goes black. Then says app has stopped working. Ect. I have tried to clear cache, ect Uninstalled /reinstalled. Nothing, yet my other phone it works fine.?
Official Employee

Re: Stream TV app crashes

Hello Donnacarr1221. I can help troubleshoot the XFINITY Stream app crashes you are experiencing. Can you try to uninstall the app, restart your mobile device, then reinstall the app and retest? 


Please let us know of the result.