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Storm

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Storm

Since last night storm , I have not been able to access cable, from my main box, it keeps asking me to reboot and then to restart, the cable box itself reads case! Can someone help?

Silver Problem Solver

Re: Storm


@Vincelomb36 wrote:

Since last night storm , I have not been able to access cable, from my main box, it keeps asking me to reboot and then to restart, the cable box itself reads case! Can someone help?


You may want to call 800-Comcast and select TV. ask the agent to run the internal troubleshooting guide (einstein) and let it test your line.


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Diamond Problem Solver

Re: Storm

CASE means the box isn’t able to communicate. Check for outages in your area or you may need a tech out to check wiring/box

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Expert

Re: Storm


@Vincelomb36 wrote:

Since last night storm , I have not been able to access cable, from my main box, it keeps asking me to reboot and then to restart, the cable box itself reads case! Can someone help?


if your internet is working temporarily connect the set top box to the modem coax and power up. does it post to normal 'clock'?



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Official Employee

Re: Storm

Hi, Vincelomb36. I see you've gotten some great support here within the community already. Please let us know if you have any additional questions/concerns for us. We will be happy to continue assisting. 


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Official Employee

Re: Storm

Since there has been no additional activity on this thread, I have completed this interaction. If you end up needing further support with this Vincelomb36, please send me a private message with your name.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 

Thank you. 


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