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Samsung and Streaming NOT AVAILABLE?

Frequent Visitor

Samsung and Streaming NOT AVAILABLE?

I just purchased a 2019 Samsung Series 8 TV model 75RU800D which is the same as the 8000 just branded for Costco. 

 

I purchased it specifically to get the Xfininity stream app since TiVo is no longer supported. 

 

Well guess what?  There is no Xfinity app in the Smart Hub and after almost 90 minutes between Samsung and Xfinity , I am being told that my TV is not supported.

 

How can the stream be supported in the Smart Hub on only certain TV’s when it’s all the same software?

 

TIA

Silver Problem Solver

Re: Samsung and Streaming NOT AVAILABLE?

See if this helps:

https://www.xfinity.com/support/articles/activating-xfinity-stream-samsung


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Frequent Visitor

Re: Samsung and Streaming NOT AVAILABLE?

The 2019 model TV are not listed. 

 

And I already tried that and the Xfinity app is not found

 

 

Expert

Re: Samsung and Streaming NOT AVAILABLE?


@Oldradio992 wrote:

The 2019 model TV are not listed. 

 

And I already tried that and the Xfinity app is not found


the model is not yet supported is the way to look at it. I got a very inexpensive Roku at my local Sams Club. 



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Frequent Visitor

Re: Samsung and Streaming NOT AVAILABLE?

And to me that makes no sense since same Smart Hub as 2018. 

Frequent Visitor

Re: Samsung and Streaming NOT AVAILABLE?

Be nice if Xfinity jumped in and offered some info. 

 

 

Expert

Re: Samsung and Streaming NOT AVAILABLE?


@Oldradio992 wrote:

Be nice if Xfinity jumped in and offered some info. 


set a reminder on a pc or smart device and check the app store weekly until it shows up. or get an inexpensive roku to use in the meantime.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Samsung and Streaming NOT AVAILABLE?

You miss the point.  

 

I should not not need to spend money on a Roku

 

 

 


@Rustyben wrote:

@Oldradio992 wrote:

Be nice if Xfinity jumped in and offered some info. 


set a reminder on a pc or smart device and check the app store weekly until it shows up. or get an inexpensive roku to use in the meantime.


 

Frequent Visitor

Re: Samsung and Streaming NOT AVAILABLE?

Still waiting for Xfinity to give a formal response 

 

 

New Poster

Re: Samsung and Streaming NOT AVAILABLE?

Am shocked

 

Despite my model still not being listed, the Xfinity App is now available to me TV