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Roku and Xfinity Stream Beta Feedback/Issues

New Poster

Roku and Xfinity Stream Beta Feedback/Issues

Hi, we have been trying to use our Roku devices to run the Xfinity Stream app. I love the idea and it may actually keep me as an Xfinity customer...however, we have the following issues:
1) Their does not appear to be a way to direct input a channel #. I've tried using the smartphone roku app keyboard and its not working. An Xfinity/Roku remote with some IR learning capability would be great!
2) Perhaps a more immediate resolution is available for this issue, we are struggling with the FastForward and Rewind capability. It either jumps too far ahead or too far back and you never really know where it is as the status line moves faster than the image. Any suggestions here?

Thank you

New Poster

Re: Roku and Xfinity Stream Beta Feedback/Issues

This is a great feature and I agree if this app continues I will likely be a continuing customer of Xfinity.  We have had some issues with the app from time to time like pre-recorded shows starting then a few minutes in they will go back to the home screen. The only fix was rebooting the Roku device, I think it would be great to include the auto HD channel like the Xfinity box does. Also adding the ability to record a show you are currently watching from the options would be a great add.  So far so good I hope they can clean up some of the quirkyness of this app and move it out of Beta and into a value add to Xfinity services. Great to see streaming and cord cable teaming up.

Expert

Re: Roku and Xfinity Stream Beta Feedback/Issues


@a-aron wrote:

Hi, we have been trying to use our Roku devices to run the Xfinity Stream app. I love the idea and it may actually keep me as an Xfinity customer...however, we have the following issues:
1) Their does not appear to be a way to direct input a channel #. I've tried using the smartphone roku app keyboard and its not working. An Xfinity/Roku remote with some IR learning capability would be great!
2) Perhaps a more immediate resolution is available for this issue, we are struggling with the FastForward and Rewind capability. It either jumps too far ahead or too far back and you never really know where it is as the status line moves faster than the image. Any suggestions here?

Thank you


when viewing the grid press the * (star) button on the remote, select find a channel,  and begin typing the channel number press right to select the one you want. you can also type the call letters like TBS



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New Poster

Re: Roku and Xfinity Stream Beta Feedback/Issues

Selecting channel from Roku guide menu but when click watch get black screen. Does it on any channel. Was working ok last night.
Official Employee

Re: Roku and Xfinity Stream Beta Feedback/Issues

Selecting channel from Roku guide menu but when click watch get black screen. Does it on any channel. Was working ok last night.

Phaeton51, thanks for letting us know about the black screen issue on your Roku: 

 

1. Restart Roku 
2. Uninstall XFINITY Stream app 
3. Restart Roku 
4. Install XFINITY Stream app 
5. Restart Roku 


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Regular Visitor

Re: Roku and Xfinity Stream Beta Feedback/Issues

Please add 30 second skip or some type of skip function on the xfinity stream app on Roku.  Also when is Xfinity Stream app coming to other devices like apple tv and amazon fire tv stick 4k?

Expert

Re: Roku and Xfinity Stream Beta Feedback/Issues


@pdogg1980 wrote:

Please add 30 second skip or some type of skip function on the xfinity stream app on Roku.  Also when is Xfinity Stream app coming to other devices like apple tv and amazon fire tv stick 4k?


to get pause of live TV you will need a set top box. if you have a DVR subscription, and are watching in home you can record a program and while in progress watch it and pause as desired.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Roku and Xfinity Stream Beta Feedback/Issues

There should be a skip function as well like sling tv and youtube tv has if they want to compete with cord cutting tv services.