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Roku Stream Beta not recognizing new account

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Frequent Visitor

Roku Stream Beta not recognizing new account

We moved from state to state and “transferred” our xfinity services when we moved. They had to close and create a new account when we moved but our services stayed the same.

Now when we try to use the Stream Beta app on the Roku it says “ we cannot support customers without a video subscription” but we have cable and internet. I have tried resetting everything it just seems something isn’t linking. Are there any settings I can adjust?
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Expert

Re: Roku Stream Beta not recognizing new account


@Bkow123 wrote:
We moved from state to state and “transferred” our xfinity services when we moved. They had to close and create a new account when we moved but our services stayed the same.

Now when we try to use the Stream Beta app on the Roku it says “ we cannot support customers without a video subscription” but we have cable and internet. I have tried resetting everything it just seems something isn’t linking. Are there any settings I can adjust?

a Comcast official employee often replies within 3 days. you can call 800-Comcast (after 9am ET monday) and select billing. ask the agent to fix your current login to point only to your current address/account#.



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Official Employee

Re: Roku Stream Beta not recognizing new account

Hi there, Bkow123 That usually means your username/email stayed at the old address. I can make sure, however. Let's get this fixed! You reached the right place for help! Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!