This has been happening on and off for maybe 2 years to me. Different channels, programs, times. Nothing consistent. Will tape a few minutes into the cloud or not even show a program as recorded at all. They are complete on my home DVR.
ALSO, 3 days ago, the ability to see recordings or scheduled recordings is not working on any iPad in my house. What is up? Uninstalled, reinstalled, restarted, etc. Nothing works and the 5 or more very Lengthy calls to tier 3 for help have been NO HELP!!!!!
Hi D2Bolako, we recently launched a new version on the Xfinity Stream app (version 4.8.1) please delete the app that you have installed currently and install the app again so that your app can be updated. Feel free to reach back out to me here if you notice the same issues with DVR playback after installing the latest version of the app.
Thanks for reaching out. We just released a new update of the Stream app. I'd like to see if your issues were related to known issues with the last version. Please follow the steps below and let me know if you are still experiencing issues with your recordings.
Please let me know if you are still having the same problem. If so, I'd like to take a deeper look into your account to see what more could be causing this.
Thanks for trying those steps and confirming for me. Since this didn't help, I'll need to look into a few things on the back end to see if your issues are something the advanced should be notified about. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.
When I click on private message me..it takes me to another screen that states private message but it does not have anywhere for me to type a private msg you.
Thanks for verifying. I figured we could continue to discuss this here on the public thread to help others who are having the same issues. I checked the signal levels on your equipment to see if I could locate a cause for the issues with your recordings. At this time I don't see anything. Your signals are perfect.
It was a movie recorded from hallmark channel and a movie from bet her channel. Right now it seems to be recordings. Yes it is recordings on the app. Watching it on the TV is fine
I’m having the same issues. When I watch on my x1 Dvr the show is 1:00, one hour. When I download to the app, I hit play and the length is shorted to 47-54 mins. During play back the show just skips along. I don’t think it’s a pattern, just randomly skips. Ex. The hour long show, The Profit, on CNBC.
DId anyone actually get this resolved?
No. Still not werkin. I contacted customer service to help resolve, I visited an xfinity store, and reached out on this forum. Not resolved, So I canceled and I returned my X1 equipment Saturday. I travel each week. This was the main reason I subscribed to X1 service. Time to find something that will work. Does anyone have any other suggestions on another companies offerings?
Last week's recording of "This Is Us" played on the app with no problems. This week's was back to cutting short even though the entire recoding is available on my DVR set. I deleted the app and then re-downloaded it. That didn't fix the problem. Help please!
scroll back to 2/16 post by @ComcastChe and follow the directions there.
Hi D2Bolako -- Do you have an existing support ticket open with Tier 3 support? If so, can you send that to me in a PM please? I'll work with them to see if they have any updates.
Is there any update to this? I am having this exact same issue. Thanks.
the answer provided by comcast says..
there is a known issue that affects random customers for random amounts of time. It appears that during peak times some servers are at over capacity for programs to be recorded. The errors cause the servers to move customers around to less 'full' servers over time.
Also having same issue in Atlanta area. Before would seem to cut off end, (ex only record first 30 mins of hour show), but now it's sporadic and cuts off time in the middle. Ex. records 50 minutes of hour show, scene will jump ahead in middle of a conversation like a tape skip of some kind. DVR recording as viewed on TV, this only occurs on the Stream app which is frustrating as I rarely am home to watch TV
Same thing is happening for me in Chicago area. And has been for close to a month now.
DVR recorders have no issues when watching on TV with the X1 box. Try watching recorded shows in a browser that are an hour skips a few minutes a random times throughout the one hour recording.