I'm having the same problem which I reported to Comcast 10 days ago. I got no response from them so I called a few days later. After a 30 minute telephone conversation with an agent, nothing changed. I got this voicemail today at my house ""Hello Ann Green from Comcast. This is a follow up message regarding an issue reported with your Comcast X 1 Cable Service. This is a known multiple customer issue that we are working diligently to resolve and would like to thank you for your patience. Your problem will be resolved as soon as possible. Thank you again for choosing Comcast."
It's just so darn frustrating because I watch programs on my app all the time. This app was one of the main reasons I chose Comcast over Fios -- maybe that was a mistake.
imasportsluvr, thanks for posting. Are you also seeing the same issue on your iOS app? I got your Private message and will follow up there.