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Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

Regular Contributor

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

My issue is that with the old system there would be certain shows, say "Seinfeld", "It's Always Sunny in Philadelphia", or "The Office" that would have a random 5-10 episdoes available for streaming for free and would continuously rotate. That was nice and only Comcast offered it for its subscribers. Now this is gone for all these shows and instead all seasons are up and all episodes have a fee. I have not found a way for streaming tv to filter for free episodes. I know for the shows I listed all of the episodes are pay. This is now like having any other pay streaming service.

 

"Cheers" all the episodes had been up for free. Now they are all pay. At least on streaming service X that is one of their free selections. Somehow "Simpsons" is still all free so I take it maybe this had somehthing to do with networks but it definitely is a downgrade IMO from something that was exclusively Comcast.

 

Edit: I take it this is also the system on regular X1 TV now so you can't just watch a random Office episode for no additional fee there anymore either.

Expert

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal


@and_youf wrote:

My issue is that with the old system there would be certain shows, say "Seinfeld", "It's Always Sunny in Philadelphia", or "The Office" that would have a random 5-10 episdoes available for streaming for free and would continuously rotate. That was nice and only Comcast offered it for its subscribers. Now this is gone for all these shows and instead all seasons are up and all episodes have a fee. I have not found a way for streaming tv to filter for free episodes. I know for the shows I listed all of the episodes are pay. This is now like having any other pay streaming service.

 

"Cheers" all the episodes had been up for free. Now they are all pay. At least on streaming service X that is one of their free selections. Somehow "Simpsons" is still all free so I take it maybe this had somehthing to do with networks but it definitely is a downgrade IMO from something that was exclusively Comcast.

 

Edit: I take it this is also the system on regular X1 TV now so you can't just watch a random Office episode for no additional fee there anymore either.


the filter is 'off' even after setting it on the browse screen. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Regular Contributor

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

Hi, how do I access the filter controls? I don't see them anywhere and the user above says they are there.

Expert

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal


@and_youf wrote:

Hi, how do I access the filter controls? I don't see them anywhere and the user above says they are there.


filter1.jpg



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Regular Contributor

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

Okay thank you. I went to "browse" then "tv" and set a filter for "free." So then I searched "Seinfeld" and they were all pay episodes. Is it just filtering on that main browse screen where all the shows are listed?

Expert

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal


@and_youf wrote:

Okay thank you. I went to "browse" then "tv" and set a filter for "free." So then I searched "Seinfeld" and they were all pay episodes. Is it just filtering on that main browse screen where all the shows are listed?


you have to dig to find the 'free' episodes currently available (season 2). episodes rotate with the current broadcast syndication.



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Regular Contributor

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal


@Rustyben wrote:

 you have to dig to find the 'free' episodes currently available (season 2). episodes rotate with the current broadcast syndication.


That's my entire complaint with the new system. I thought it was because of some deal with the networks. If I can still get the episodes that are periodically rotated in/out then great.

 

So I went to S2. I am assuming that the episodes that say an airdate instead of "Buy" underneath and have a white play button on them are free. However when I click the three dots the "Buy" option comes up and it offers me the episode for $2.99. If I click the white play button I get a diagnostic error that says "Error player.noPlayableID"

 

Edit: Okay it worked once. There is still the "Buy" dialogue so it is confusing but the episodes play if I ignore that and just push the white play button (hopefully I was not charged anyway I'm guessing it would ask my PIN). Tried again after a few minutes and got the error message again and am now getting it repeadetly. Now I know there was a change made where the first few episodes of new series are free. So if I go to "Who is America" or "The Simpsons" (fully free) and click the three dots there is no "Buy" dialogue. I understand the episodes rotate in/out so maybe next week that Seinfeld episode will be purchase only but am not sure if this is a bug or not. Maybe not because it gives the user the option to own  the episode or just stream it.

 

Edit 2: I am able to load multiple different episdoes of "Who is America" or "Simpsons" with no problem. Syndication type episodes that we are talking about are not playing. 

 

Would it be possible to again escalate the issue for filtering features because this digging is ridiculous. Can we get a filter that will make it so just those episodes will appear? Also, could you mention the issue with playing free syndication episodes?

 

Thanks for all your time and help. If needed I can PM the diagnostic info.