Community Forum

Re: Consistent skips in recordings watched on website or in Xfinity TV App - But not on TV ( with DV

New Poster

Re: Consistent skips in recordings watched on website or in Xfinity TV App - But not on TV ( with DV

I have the exact same problem. My service is in Sugar Land Texas. At first I thought it was my storage, however I consistently leave it at 80%. All the day time shows our family records is fine, but my bravo/lifetime shows will not record properly, some skip, don't record the full hour or don't even have sound. Any reason why the recent update or the update referenced in this forum from January hasn't fixed the issue?

Official Employee

Re: Consistent skips in recordings watched on website or in Xfinity TV App - But not on TV ( with DV

 

Sparks11, are you seeing this issue replicated on the website? Have you tried resyncing your DVR? 

New Poster

Re: Consistent skips in recordings watched on website or in Xfinity TV App - But not on TV ( with DV

Ken,

 

Yes. The issue occurs when streaming via the website or mobile app, at the same times of the recordings. For instance my recordings set for Tuesday only recorded 8 minutes of the hour show, however on the actual DVR device at the house, there is no issue.

Official Employee

Re: Consistent skips in recordings watched on website or in Xfinity TV App - But not on TV ( with DV

@Sparks11. We're sorry you are still experiencing an issue. I'd like to perform a thorough diagnostic on your DVR. Please send me a private message and include your full name, service address, and account number so I can access your account. 

New Poster

Re: Consistent skips in recordings watched on website or in Xfinity TV App - But not on TV ( with DV

I am having this issue as well.  I'm a new Xfinity customer and just began service on 8/8/17.    Most of the TV shows I record are only recording the first 3 - 15 minutes and then it cuts off.  Please help! 

New Poster

Re: Consistent skips in recordings watched on website or in Xfinity TV App - But not on TV ( with DV

This has been happening to me for months.  I have spoken with multiple people on the help number with no luck. It happens on every device that I try, other than the television (phone, three laptops, one tablet).  I am getting really frustrated that I am paying for service I cannot use.  If there is a fix, please let me know.  If not, I will need to cancel service, since I mostly watch on my devices and not the TV.  I appreciate any help you can provide!!

Frequent Visitor

Re: Consistent skips in recordings watched on website or in Xfinity TV App - But not on TV ( with DV

Yes our cloud dvr skips too had old x1 tech come out checked cables signal all was good he switched box out with new x1 box said that should fix it. It didn’t mine skips just like everyone else plays fine on tv but tablet pc mobile devices it skips on them the same as everyone else it’s usually the prime time shows somewhere between 8 and 10 fox network is the worst one of them all please fix the cloud dvr Comcast!
Expert

Re: Consistent skips in recordings watched on website or in Xfinity TV App - But not on TV ( with DV


@Kwwoods wrote:
Yes our cloud dvr skips too had old x1 tech come out checked cables signal all was good he switched box out with new x1 box said that should fix it. It didn’t mine skips just like everyone else plays fine on tv but tablet pc mobile devices it skips on them the same as everyone else it’s usually the prime time shows somewhere between 8 and 10 fox network is the worst one of them all please fix the cloud dvr Comcast!

your home equipment does not send the cloud DVR any programs. there is a known issue that affects random customers for random amounts of time. It appears that during peak times some servers are at over capacity for programs to be recorded.  The errors cause the servers to move customers around to less 'full' servers over time. 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Frequent Visitor

Re: Consistent skips in recordings watched on website or in Xfinity TV App - But not on TV ( with DV

You know when this will be fixed this is going on since November here thanks