Community Forum
rarogan wrote:
We are back with Comcast after a few years with DirecTV. We were not given a printed list of the channels in our area. Does a simple list still exist? Comcast used to provide a little paper folder listing all the channels.
This is serious for me, as my wife is ready to cancel Comcast ASAP. So any help for what ought to be included in every new customer's package is appreciated. (Are you listening, Comcast?)
Welcome back to Comcast and I'm sorry that the printed lineup wasn't provided during your installation. I'm sure one can be mailed to you if you contact us at 800-XFINITY or visit your local service center. The lineups vary in every community so there isn't a simple, national list I can point you to online.
I looked up your account and see that you have X1. On your main televisions (living room and media room), you can use the provided voice remote to simply say which channel you want to watch without needing to know the channel number. Click and hold the blue button on the remote while you say the show or channel you are looking for. You can even say "What should I watch" and we'll recommend some things based on your past viewing preferences.
I also see that the signal level for your media room TV is a bit out of range. If you aren't getting any errors, there's nothing to worry about. But if you have problems on this particular TV and not the others, you should contact us to schedule a visit at your convenience. It may be nothing but wanted you to be aware.
We appreciate your business and happy to have you back!
Info on the voice remote:
http://www.xfinity.com/voice-remote-upgrade
Here's a link to a service center in your area.
Best regards,
ComcastDan
I am an Official Comcast Employee.
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For anyone looking to print our their channel lineup, here's the link:
https://www.xfinity.com/support/local-channel-lineup
Just enter your address and select "Print" in the upper right corner. It compacts it all to a couple pages.
-ComcastDan
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
2 1/2 year old topic now closed.
I am not a Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
