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Oxygen Channel not working for two days

Regular Visitor

Oxygen Channel not working for two days

Enter channel 123 or 524 it just spins and spins, Never connects.  2 days no. This is the only channle that does this.  I rebooted box for good measure, no solution.

Official Employee

Re: Oxygen Channel not working for two days

 

Hello CaribbeanHobo, is this the only channel that you have issues with? I show that you have more than one cable box, do you have the same problem on all of them? Are you having this issue online as well as on your cable box? 

New Poster

Re: Oxygen Channel not working for two days

i am having the same issue. HD 524 has been working without issue, then within the last week it has stopped.  It is the same on all the boxes 

Official Employee

Re: Oxygen Channel not working for two days

SpareRoomStudio wrote: i am having the same issue. HD 524 has been working without issue, then within the last week it has stopped.  It is the same on all the boxes

 

Do you get the same spinning circle as well? Have you tried watching the content online? Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and I can look into this for you. 

Regular Visitor

Re: Oxygen Channel not working for two days

This was the only channel    I rebooted the box and the channel was still not working but late this afternoon it returned and is working now.  Never saw that happen with just one channel before

Regular Visitor

Re: Oxygen Channel not working for two days

I guess COmcast was having issues with the channel.  Mine returned late this afternoon.    I thought it was strange it was the only channel I found to be out and I watch it frequently.

Official Employee

Re: Oxygen Channel not working for two days

 

CaribbeanHobo wrote: This was the only channel    I rebooted the box and the channel was still not working but late this afternoon it returned and is working now.  Never saw that happen with just one channel before

 

Thank you for sharing this with us here, I am glad this issue has been repaired. Have a good day.