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On Demand Purchasing Now Available on Xfinity Stream Web Portal

Official Employee

On Demand Purchasing Now Available on Xfinity Stream Web Portal

Effective August 1, 2018, Xfinity TV customers can now buy or rent On Demand content from the Xfinity Stream web portal on desktops and laptops. Previously, purchases could only be made from the TV Box.


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New Poster

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

So now we have to pay to watch on Demand????

New Poster

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

I do not want to pay for Shows on the go that were previous part of our plan.  What the heck, are you kidding me?

Official Employee

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

That’s just giving you the Option to purchase something you couldn’t before, nothing else has changed.

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Frequent Visitor

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

Yea it has changed, it is a real pain to find movies that aren't rent or buy. Most movies I click on are rent or buy which I do not want.

Very frustrating.

Expert

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal


@webuser99 wrote:

Yea it has changed, it is a real pain to find movies that aren't rent or buy. Most movies I click on are rent or buy which I do not want.

Very frustrating.


there is a filter on the right side when you browse movies.. tick the box free to me



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Frequent Visitor

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

Setting the filter seems to work.

Thank you.

New Poster

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

I have been a customer of Comcast and Xfinity for many years.  I have Xfinity Blast Internet Pro, which should give me 150 to 250 Mbps at great cost.  I have not seen any speed above 44Mbps since I got this lack of service.    Xfinity Stream has been slow and combersome and now they say I have to pay extra for episodes or a Series?  Excuse me, I pay $146 per month for this new way of doing business.  This is no way to treat an established customer of over 7 years.  X1 TV is the same.  I think I will go back to AT@T or to Dish Network or even to a Satalite Company.

Regular Contributor

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

My issue is that with the old system there would be certain shows, say "Seinfeld", "It's Always Sunny in Philadelphia", or "The Office" that would have a random 5-10 episdoes available for streaming for free and would continuously rotate. That was nice and only Comcast offered it for its subscribers. Now this is gone for all these shows and instead all seasons are up and all episodes have a fee. I have not found a way for streaming tv to filter for free episodes. I know for the shows I listed all of the episodes are pay. This is now like having any other pay streaming service.

 

"Cheers" all the episodes had been up for free. Now they are all pay. At least on streaming service X that is one of their free selections. Somehow "Simpsons" is still all free so I take it maybe this had somehthing to do with networks but it definitely is a downgrade IMO from something that was exclusively Comcast.

 

Edit: I take it this is also the system on regular X1 TV now so you can't just watch a random Office episode for no additional fee there anymore either.

Regular Contributor

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

I can't find my old posts so I am reposting here:

 

@Rustyben wrote:

 you have to dig to find the 'free' episodes currently available (season 2). episodes rotate with the current broadcast syndication.

That's my entire complaint with the new system. I thought it was because of some deal with the networks. If I can still get the episodes that are periodically rotated in/out then great.

 

So I went to S2. I am assuming that the episodes that say an airdate instead of "Buy" underneath and have a white play button on them are free. However when I click the three dots the "Buy" option comes up and it offers me the episode for $2.99. If I click the white play button I get a diagnostic error that says "Error player.noPlayableID"

 

Edit: Okay it worked once. There is still the "Buy" dialogue so it is confusing but the episodes play if I ignore that and just push the white play button (hopefully I was not charged anyway I'm guessing it would ask my PIN). Tried again after a few minutes and got the error message again and am now getting it repeatedly. Now I know there was a change made where the first few episodes of new series are free. So if I go to "Who is America" or "The Simpsons" (fully free) and click the three dots there is no "Buy" dialogue. I understand the episodes rotate in/out so maybe next week that Seinfeld episode will be purchase only but am not sure if this is a bug or not. Maybe not because it gives the user the option to own  the episode or just stream it.

 

Edit 2: I am able to load multiple different episdoes of "Who is America" or "Simpsons" with no problem. Syndication type episodes that we are talking about are not playing. 

 

Would it be possible to again escalate the issue for filtering features because this digging is ridiculous. Can we get a filter that will make it so just those episodes will appear? Also, could you mention the issue with playing free syndication episodes?

 

Expert

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal


@logengr wrote:

I have been a customer of Comcast and Xfinity for many years.  I have Xfinity Blast Internet Pro, which should give me 150 to 250 Mbps at great cost.  I have not seen any speed above 44Mbps since I got this lack of service.    Xfinity Stream has been slow and combersome and now they say I have to pay extra for episodes or a Series?  Excuse me, I pay $146 per month for this new way of doing business.  This is no way to treat an established customer of over 7 years.  X1 TV is the same.  I think I will go back to AT@T or to Dish Network or even to a Satalite Company.


the owners of the entertainment offer optional episodes on a paid basis. it is your decision if you wish to pay to see them. The 'free' episodes offered are usually those that have just been shown in syndication, and as new episodes are added, the oldest is removed from free list of episodes.



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Silver Problem Solver

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal


@logengr wrote:

I have been a customer of Comcast and Xfinity for many years.  I have Xfinity Blast Internet Pro, which should give me 150 to 250 Mbps at great cost.  I have not seen any speed above 44Mbps since I got this lack of service.    Xfinity Stream has been slow and combersome and now they say I have to pay extra for episodes or a Series?  Excuse me, I pay $146 per month for this new way of doing business.  This is no way to treat an established customer of over 7 years.  X1 TV is the same.  I think I will go back to AT@T or to Dish Network or even to a Satalite Company.


You might post this in the Home Network forum to get help with your Internet speed issue.

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New Poster

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

Ever since this option has become available I have been having an unauthorized user purchasing movies through the streaming app. I have changed my password and had security kick off all the devices and yet I still have purchases being made. How to I stop the option altogether so I'm not waking up to new movie rentals every morning?
Highlighted
Silver Problem Solver

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal


@Sariahcrawley72 wrote:
Ever since this option has become available I have been having an unauthorized user purchasing movies through the streaming app. I have changed my password and had security kick off all the devices and yet I still have purchases being made. How to I stop the option altogether so I'm not waking up to new movie rentals every morning?

My guess is someone knows your xfinity userid and password.  Try changing the password.

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Regular Contributor

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

I see there is an upgraded filter feature which is awesome. Is there any chance the filter can make its way to individual show pages and not just the main Xfinity stream page? So I can parse out "free to me" episodes of a show I like currently running in syndication?

Frequent Visitor

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

CAN YOU SAY NETFLIX

New Poster

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

In X-Stream I see that "The Purge" is listed as a movie I viewed. I did not view this movie. Why is it listed in this section?

Frequent Visitor

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

"That’s just giving you the Option to purchase something you couldn’t before."

This is what the employee said.  So what do mean exactly, something you couldn't before.  Something you couldnt WHAT before, see it or buy it?  Because I could see the last 2 series of Masterpiece's Poldarl but now have to pay to see the ones before!!!  What's the use of offereing them up if we have to pay for them because we are already paying for cable to give them to us!  So you say it's the network?  Then why offer it?  Let them have their own app and you should just charge us for what we can see without paying again!  It's probably cheaper to purchase PbS which is a PUBLIC broadcasting system yet it's not!! 

Give us what we pay for, we can buy the pay programs through iTunes or Google play. 

The agent said it's always been like this and that is just not true.   We joined cable right before 9-11 and there was no purchasing. previous episodes!

 

Regular Visitor

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

Right! I called not knowing this was some new policy and they jerked me around for over an hour trying to fix the 'issue' of why I was unable to get certain program on demand that I had watched previously. Middle of a season I started literally  seeing dollar signs pop up attached to the episodes' synopse! Do they not realize we can stream hulu live and create our own package of cable programing. Albeit you dont get 200 channells of complete garbage but I think I will survive.

Regular Visitor

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

Dont blame you there. I have found 3 movies in a weeks time that they are charging for and happen to be on Netflix for free! Yikes. Thats a tough call right there. What to do what to do?  Give away my hard earned cash to an undeserving corporation or watch Netflix. Hmmm....

New Poster

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

Really?  Really?  I just attempted to stream a rent/buy movie (Aquaman).  Absolute failure!!  Sure, I could click on the movie, go to a larger screen with a description of the movie, and from there??? - nothing!  No obvious method to rent or buy, much less watch.  Garbage!!

Expert

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal


@taxman7571 wrote:

Really?  Really?  I just attempted to stream a rent/buy movie (Aquaman).  Absolute failure!!  Sure, I could click on the movie, go to a larger screen with a description of the movie, and from there??? - nothing!  No obvious method to rent or buy, much less watch.  Garbage!!


do you get an error message? what browser are you using? did you try Chrome?



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Official Employee

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

Really?  Really?  I just attempted to stream a rent/buy movie (Aquaman).  Absolute failure!!  Sure, I could click on the movie, go to a larger screen with a description of the movie, and from there??? - nothing!  No obvious method to rent or buy, much less watch.  Garbage!!

 

taxman7571, can you reattempt? Aquaman has recently available for purchase. It is usually available via blueray and DVD first. I was able to search Aquaman and then it brought me to the movie's subpage to purchase the film. Let me know if you're still unable. 


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New Poster

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

I'm highly upset that I'm paying $300+ each month for "all access" TV options just to find out that I have to pay $2.99/episode just to catch up on my shows! It's absolutely ridiculous that you, Xfinity, are charging customers these prices. My family has been with Comcast since the beginnig and now we're most likely going to change providers because you're monopolizing TV. I suffer from multiple diseases which often force me to be on bed rest or in the hospital and I like to stream shows and movies to disract the pain and to help with boredom but now I can't do that. I can't catch up on my favorite shows anymore because either you all have deleted half of the episodes i.e. Grey's Anatomy or you have started charging to watch past episodes and seasons i.e. Chicago Med, Code Black etc.

Get your stuff together Xfinity or you're going to lose even more customers to online streaming services! 

Expert

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal


@CJDoc12 wrote:

I'm highly upset that I'm paying $300+ each month for "all access" TV options just to find out that I have to pay $2.99/episode just to catch up on my shows! It's absolutely ridiculous that you, Xfinity, are charging customers these prices. My family has been with Comcast since the beginnig and now we're most likely going to change providers because you're monopolizing TV. I suffer from multiple diseases which often force me to be on bed rest or in the hospital and I like to stream shows and movies to disract the pain and to help with boredom but now I can't do that. I can't catch up on my favorite shows anymore because either you all have deleted half of the episodes i.e. Grey's Anatomy or you have started charging to watch past episodes and seasons i.e. Chicago Med, Code Black etc.

Get your stuff together Xfinity or you're going to lose even more customers to online streaming services! 


you are confusing who is charging. the owner (networks or producers) decide what is available and what the amount of the charge is for an episode. Comcast probably collects a commission but the producers are the ones that get paid. what you are seeing is how the producers pay for programming and salaries as well as make money on producing videos.



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Official Employee

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

Hello @CJDoc12, thanks for reaching out to our forums! @Rustyben is correct, On Demand content is provided by the network. Availability, pricing, and broadcast are subject to their discretion. We truly appreciate your loyalty and I would love to check for any available options that will better fit your needs. 

Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


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New Poster

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

I can't stand the fact that Comcast/xfinity started doing this, they might as well stop calling it ondemand and call it pay-per-view.  most ridiculous thing ive ever seen.  to top it off, if i want to watch a show that has been canceled already, still gotta pay for it.  not cool.

New Poster

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

I've been a customer for almost 20 years, I just recently FINALLY said goodbye to their cable service, that garbage with paying for episodes on top of the already ridiculous high mothly bill...no way.  kept the internet because nothing else comes close their speeds where i live.  i got 150mbps and my actual speeds are 190mbps, sometimes 200mbps

Expert

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal


@erios wrote:

I've been a customer for almost 20 years, I just recently FINALLY said goodbye to their cable service, that garbage with paying for episodes on top of the already ridiculous high mothly bill...no way.  kept the internet because nothing else comes close their speeds where i live.  i got 150mbps and my actual speeds are 190mbps, sometimes 200mbps


comcast does not produce nor pay for older episodes. What episodes are available after airing is determined by the owner of the video production, not Comcast.



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Official Employee

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

Hello @erios, thanks for reaching out to our Forums! It's upsetting to hear you feel this way and we absolutely appreciate your loyalty to us! We definitely want you to continue being a Comcast customer, and I would be more than happy to double check for any available promotions that may better fit your service needs. Please send me a Private Message including the full name as it appears on the account and your full name if different if you would like me to do so. 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".


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Official Employee

Re: On Demand Purchasing Now Available on Xfinity Stream Web Portal

Hello All, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send me a private message, if you still need assistance with these billing concerns. Please create a new Public post if you need assistance with any new issues or concerns. We're here to help! Thank you and we appreciate you being the best part of Comcast. 


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