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Not all of my recordings are available on Xfinity Stream

Regular Visitor

Not all of my recordings are available on Xfinity Stream

If I go into the livingroom and check the TV, I can see all my recordings. However, online @ https://www.xfinity.com/stream/recordings, it's a different story. 

 

It says it's 47% full online.

 

Shows I recorded just yesterday aren't showing up at https://www.xfinity.com/stream/recordings

 

 

Silver Problem Solver

Re: Not all of my recordings are available on Xfinity Stream


@Randeezy wrote:

@if I go into the livingroom and check the TV, I can see all my recordings. However, online @ https://www.xfinity.com/stream/recordings, it's a different story. 

 

It says it's 47% full online.

 

Shows I recorded just yesterday aren't showing up at https://www.xfinity.com/stream/recordings

 

 


Left field question: do you have more than one account name in My Account?

https://customer.xfinity.com/#/users

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Not all of my recordings are available on Xfinity Stream

I do.

 

1 Primary and 1 Restricted Secondary

 

Thanks.

Highlighted
Regular Visitor

Re: Not all of my recordings are available on Xfinity Stream

Okay, as of now, my daily scheduled recordings have recorded and are showing in https://www.xfinity.com/stream/recordings. We'll see if it continues to work.

 

Yesterday I chatted online with xfinity support and we tried a few things and none of them worked.

Here's what we tried:

 

1. They "refreshed the account" and that did nothing.

2. I logged out, and then back in and that did nothing.

3. In Chrome, I tried Incognito mode. Once I tried going to https://www.xfinity.com/stream/recordings in incognito mode, I received an error. The person I was chatting with didn't know what it meant and said it should've worked. 

 

Er.JPG

 

4. They sent "the strongest signal to the modem" and that did nothing.

5. I thought maybe I should try in a different browser (Microsoft Edge) and that did nothing.

 

Nothing we tried worked. The person I chatted with created a "a ticket for this for our higher back end department to continue working on this."

 

So today I did some research online and I tried a "System Refresh."

That process is as follows:

 

1. Press the A button on your remote control, or visit the Help section in Settings.

2. Highlight the System Refresh tile, and press OK.

3. Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes.

 

After the system refresh, I decided to record a program that was currently airing so I could test whether or not new recordings would show up on https://www.xfinity.com/stream/recordings.

 

After a little while, it did show up. And after that, the first program I had schedualed to record was viewable at https://www.xfinity.com/stream/recordings.

 

So as of now, everything is working. I think I'll get into the habbit of performing a system refresh once or twice a week to see if it prevents this issue from happening again. Or maybe it was a coincidence. Time will tell.

 

What I do know is, I've had these issues occur once in a while where newly recorded shows wouldn't display on https://www.xfinity.com/stream/recordings. It would happen, and seem to go away and not be a problem again for a period of time. The last 2 days, however, no new recordings would display. And some of these shows (news) aren't availible on demand, unfortunately.

 

Hopefully what I did is a fix. And hopefully this thread will help others having the same issue.

Expert

Re: Not all of my recordings are available on Xfinity Stream

incognito won't authenticate. don't know if it is designed to not work that way



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