I can.t seem to be able to watch onlne. I get this error:
Sorry, we've run into a problem.
The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?
(Error ftde.provision.accountMismatch: RemoveDevice)
It doesn't get fixed when I log out and back on
I've been getting the exact same error message for about a month now. I was able to get it to work once, about 2 weeks ago. Since then, nothing. I work out of town a lot, so using this feature would be amazing...if it ever actually worked.
I've searched the exact error message: Error ftde.provision.accountMismatch, and nothing comes up on the forums other than this thread. Has anyone gotten a response on how to fix this or what the problem is yet??
Hi andyechester, I can review this further for you, could you please send me a private message with your account information (name on account, address and account number).
I’d like to have a response to this to.... can you post the solution so we can all see?
they don't post the solution if it requires adjustments/repairs to the customers account made by comcast.