I guess I will get in line with the rest of you. I have called support and they have no clue. Been passed around, they even sent a tech to my house.
Hello All -- For App issues, start by refreshing the App or uninstall/reinstall it. Please contact me directly if you are still having issues.
Click my name (ComcastZach) and click Private Message Me.
This is obviously not a technical issue since many users have the same issue. In fact when I try to access a local channel outside of my wifi network I get a more elegant error that just tells me this channel is not available outside the home. I would assume it's some type of licensing/royalty fee issue. The inability to access my local channels when traveling makes this app pretty much useless.
Are you logged in to your primary comcast.net account?
I've lost local channels from the Xfinity TV app for iPad. Deleted and reinstalled the app but channels still missing.
FYI, mine are working here in the Houston market.
In in Houston too but mine isn't working as of about a week ago. Deleted and reinstalled 2x but doesn't work.
I am in the Houston market and I am able to watch local channels with my X1 TV app with both iPhone and iPad.
What device are you using?
I am also having a very similar issue... My aps - none of them show several channels... so I cannot even record anything - or have access to see the guide on any lower numbers in the channel line up. I have been excalated to tier 3 but it's been over a week and no results.
How can we correct this???!!!
So, what will fix it?
Sometimes an account "refresh" will fix it if it is an issue of "entitlements" (list of what channels you are subscribed to). I looked up your account and there are no IP streaming versions of your local channels. That either means that your account is connected to the wrong channel lineup (there are thousands) or the IP streams in your market are down. I suspect any Cloud DVR recordings on these channels are also failing. Can you confirm?
I don't work in customer service so can't open a ticket on your behalf. Please call us at 800-XFINITY and tell the agent that the "IP streams for your local channels are not available). They will need to escalate to tier 2 or higher or open a ticket. I'm very sorry.
Pretty frustrating.... The channels say add to your line up but don't tell you how. They should have installed the channels we have paid for when they were here.
At first I was getting error 12012 saying there's no subscription or there is a problem. After I uninstalled and reinstalled the app, now when I try to manually enter the missing local channels using the search bar, nothing happens at all. They are all missing from my line up.
Disgusting....... add to your line up. Two weeks later still trying to figure that out. They should put the channels you are paying for on your line up.
I am having a problem with my comcast cable . I am not using an app . All of my local channels pixel out .ABC CBS NBC and a few others . It just happens on those channels none of my premium channels are affected . I had the resend signal and reboot my box they were baffled so they sent a tech . He blamed it on my outdated wires which were only 6 months old and had been working fine till the end of August . He replaced them and the box and still pixeling . So he says the only other option is changing main wiring inside the attic which requires managers approval .Well, it seems to me if its the wiring all of the channels would be bad .He tested my signal and said it was great and he left saying they were having some office issues that could be it .He said he was sorry and left ...leaving me paying for channels I cannot watch . I am under a 2 year contract with comcast but this seems to violate that contract . Any suggestions ?