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New streaming site is terrible

Frequent Visitor

New streaming site is terrible

As of today I can't turn off closed captioning, and the new format is really terrible.  It worked finet before, why would you make it worse?  Every time you update your site you make things worse, just stop already.  Live streaming is messed up now too.  The resolution is terrible and it keeps skipping, the sound is worse too.

Expert

Re: New streaming site is terrible


@otavsky wrote:

As of today I can't turn off closed captioning, and the new format is really terrible.  It worked finet before, why would you make it worse?  Every time you update your site you make things worse, just stop already.  Live streaming is messed up now too.  The resolution is terrible and it keeps skipping, the sound is worse too.


captions1.jpgCaptions streamsite


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Frequent Visitor

Re: New streaming site is terrible

I know where the closed caption button is.  It won't turn off, it stays locked in the on position and cannot be changed.  The interface is still garbage anyway, and live streaming is choppy.  Why update your site to make everything worse, less user friendly, and just plain broken?

Expert

Re: New streaming site is terrible

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: New streaming site is terrible

Hello otavsky. I can assist in getting an Advanced Repair ticket opened for you so our team can look into getting this fixed for you. Please send me a private message and include your full name and account primary phone number so I can assist you.