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My Xfinity

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My Xfinity

I can't get into the TV/Movie site.  All I get is the runaround to sign out and all will be well when I sign back in.  When I sign back in, I'm told there is an error "error:xacsa,provision.accountMismatch:RemoveDevice"

 

How to fix?

Bronze Problem Solver

Re: My Xfinity


hyacinth1 wrote:

I can't get into the TV/Movie site.  All I get is the runaround to sign out and all will be well when I sign back in.  When I sign back in, I'm told there is an error "error:xacsa,provision.accountMismatch:RemoveDevice"

 

How to fix?


This error is usually reported as using a login that is from an old inactive comcast account. Did you have an previous comcast account?

Official Employee

Re: My Xfinity

Hello, and thank you for reaching out to us. I would be happy to assist you from here.Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.