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Msg - ESPN not included in my subscription

Regular Visitor

Msg - ESPN not included in my subscription

I'm trying to watch games via the ESPN website and ESPN app. In both places, I'm getting the message: "This network is not included in your current television subscription."

 

This is a recent bug. I was able to successfully stream a couple weeks ago. But now I get that message no matter what stream I try to access via ESPN. For instance, I tried to stream the main ESPN game, which I can see on TV through my Comcast Xfinity subscription:

 

ESPN via Comcast Xfinity 111718.jpg

 

But I'm getting the "not included" in my current subscription message when I try to view it via the ESPN website and ESPN app.

 

Any help?

Official Employee

Re: Msg - ESPN not included in my subscription

Hello, bhc3. Thanks for reaching out to us. I apologize to hear of the issues you are having trying to stream ESPN. I would like to look further into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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New Poster

Re: Msg - ESPN not included in my subscription

I'm having the exact same problem ever since updating the ESPN App on PS4. Please advise.
Expert

Re: Msg - ESPN not included in my subscription


@ERICWANG929 wrote:
I'm having the exact same problem ever since updating the ESPN App on PS4. Please advise.

if logging out and then back in does not fix it, call 800-Comcast and select customer service. ask the agent to perform an App provision database refresh.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Msg - ESPN not included in my subscription

I'm glad I was able to assist you, bhc3. If you ever need further assistance don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!